Great
Based on 584 reviews
Mokwheel4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Mokwheel Visit our Website Press & Reviews Mega Deals Test Ride Program Contact Us Why Mokwheel? Freedom · Exploration · Endless Energy · Breaking Boundaries World's First Power Station E-bike thatintegrates an inverter and solar panel.Rewrite the way you power outdoors.
Mokwheel (mokwheel.com) has 584 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
584 approved reviews, newest moderated first
Marc H.
My wife and I have owned our Mokwheel bikes for two years now and have nothing but good things to say about the bikes and Mokwheel support. I can say they truly stand behind their product and warranty. We take our bikes everywhere and will definitely buy bikes from them in the future. Thanks Chad in support for all the help!
Blake
Had problems at first getting use to it Having fun now. Had a few issues when i first got it but mokwheel made it right each time
Hatem M.
I recently purchased the Mokwheel Scoria 3.0 (250W European version). While the overall build quality and hardware components of the e-bike are decent, I am deeply disappointed by the strict and hardcoded firmware limitations. The speed is strictly locked to 25 km/h with no possibility of unlocking or adjusting settings for private property or closed track use. Customer support confirms that unlike the US versions (or older models like the 2.0), the European 3.0 model offers zero flexibility for users who ride legally on private land. Purchasing an e-bike at this price point only to find out that its performance is heavily restricted by locked firmware—without clear disclosure prior to purchase—is very frustrating. I cannot recommend this model to buyers looking for versatility or private circuit use in Europe.
Reply from MokwheelOct 16, 2026
Hello Hatem, Thank you for sharing your experience and taking the time to provide your feedback. Regarding your comments about removing the speed restriction, we would like to clarify that MOKWHEEL's European e-bikes are designed to comply with applicable local laws and regulations. In pedal-assist mode, the maximum assisted speed is 25 km/h. For safety and legal compliance reasons, we do not recommend making any unauthorised modifications or adjustments to your e-bike, and we are unable to provide guidance on removing the speed limit or modifying the relevant settings. MOKWHEEL accepts no responsibility for compliance issues or related consequences arising from unauthorised modifications to the e-bike. We understand your expectations regarding performance and flexibility, and we also want to ensure that every customer can use their e-bike safely and in accordance with applicable regulations. Thank you for your understanding and cooperation. Best Regards, Mokwheel
Lilith S.
Mokwheel bietet einen hervorragenden Support an! Ich habe ein Obsidian 2.0 und leider quietschte das Bike nach 2 Wochen ohne das wir den Grund dafür gefunden haben. Ich habe Videos an Mokwheel gesendet und ZOE ist ein hervorragendener Mitarbeiter, der innerhalb von 1 bis 2 Tagen geantwortet hat. Ich habe kostenfrei eine neue Kettenstrebe erhalten und aus Kulanz habe ich das Bike ohne einen Kostenvoranschlag reparieren können. Wir sprechen ich von Reparaturkosten von 50€! Ich habe meine Rechnung eingereicht und die 50€ erstattet bekommen. Toller Service! Toller Support! Danke für eure Vertrauen, für euere Kulanz und danke auch an ZOE, der einen fantastischen Kundenservice bietet. Ich wünschte mir das von anderen Unternehmen auch! Mein Bikes quietscht nicht mehr und ich bin überglücklich, denn das Obsidian 2.0 ist einfach das beste Bike ( Preis/Leistungsverhältnis) das man für diesen Preis bekommen kann!!! Solltet ihr euch auch das Bike kaufen, kann ich nur empfehlen, das Bundle mit zu kaufen ES LOHNT SICH DEFINITIV! 🥰
A. B.
Hier wird Kundenservice großgeschrieben und gelebt. Ich hatte ein Problem mit mit meinem Ladegerät das etwas aus der 2 Jährigen Garantiezeit war. Eine mail an den Kundenservice von Mokwheel wurde direkt beantwortet und eine sehr kompetente und kulante Lösung gefunden. Vielen lieben Dank dafür ich habe innerhalb von 4 Tagen ein neues Gerät bekommen. Hier sind 5 Sterne 🌟🌟🌟🌟🌟 sehr gerne Abgegeben. Mit freundlichen Grüßen A. Baumgärtner
Ansekrger
⭐ 1 Star My experience with Mokwheel left me with serious concerns about what happens after the sale. The attractive warranty and return promises sound reassuring, but the practical reality can be very different when you actually need help. Mokwheel's own policies also impose strict return conditions and potential ⭐
Reply from MokwheelSep 28, 2026
Dear Ansekrger, We are very sorry that your after-sales experience did not meet your expectations, and we apologise for any inconvenience this may have caused you. We take your feedback seriously and would like to better understand the specific issue you are currently experiencing. If you are willing, please contact us by email and provide your order details along with a description of the issue you are currently experiencing. Based on the information you provide, we will look into the matter further and do our best to assist you in resolving it. Thank you for being willing to communicate with us. We hope to have the opportunity to follow up with you further and improve your experience. Best Regards, Mokwheel
Mark
I put 4200 miles on my mesa city , so I decided to throw down $1100 for a basalt , big expensive mistake , what’s marketed as an all purpose electric bicycle , is more like a clunky off road motorcycle , if you buy one don’t plan on using your pedals , the torque sensor just jerks the bike around , I suppose you could use it throttle only on straight dirt gravel trails ,but that’s not what I bought it for, the handling is so poor , customer support is no help , sucks to be you , you might try selling it on marketplace. Really disappointing
Reply from MokwheelSep 24, 2026
Dear Mark, We are sorry to hear that your experience with the Basalt has not met your expectations, and we also apologise that both your riding experience and the previous after-sales communication have left you disappointed. In particular, as you have already had considerable experience using the Mesa City, we understand that you may have had higher expectations for your newly purchased e-bike. Regarding the issues you mentioned, including the power output feeling uneven while pedalling and the torque sensor making the e-bike feel unnatural to ride, we would like to look into these further. We would also like to briefly explain how the Basalt's power-assistance system works. The Basalt uses both a torque sensor and a cadence sensor, and adjusts the motor assistance according to changes in the rider's actual pedalling effort. The greater the pedalling effort, the more assistance the system provides accordingly. When the e-bike is travelling below approximately 20 miles, the power assistance is primarily based on the torque signal. Once the speed exceeds approximately 20 miles, the speed signal also begins to contribute to the power assistance. We understand that simply explaining how the system works does not resolve the actual riding issues you are experiencing. Therefore, we would much rather assess the situation based on your specific riding conditions rather than simply asking you to adapt to the product. We have already proactively contacted you by email and would like to learn more about the specific issues you are experiencing while pedalling, when the motor assistance engages, and during riding and handling. Please reply directly to the email we previously sent you and provide as much relevant information as possible. We will review the details you provide and follow up accordingly. We sincerely hope to have the opportunity to better understand your actual riding experience and do our best to help resolve the issues you are currently experiencing. Best Regards, Mokwheel
Wolf
Warnung! Qualität miserabel, Die Kundendienstmitarbeiter "Zoe" und Nikki" sind keine realen Menschen in Deutschland, sondern evtl. nur Codenamen für Support-Teams im Ausland. Mokwheel gehört zur Firma L. H. bikes, diese firmieren über eine Briefkastenfirma Stern H+-H GmbH in Köln. Zurück gesendete Artikel landen in Tschechien, Leichlingen oder kommen nie an. Angebliche Ersatzlieferungen kommen nie an. Dieser Laden hat mich mit Rechtsanwaltgebühren fast 3000 Euro gekostet und ich habe immer noch kein E-bike.
Reply from MokwheelSep 21, 2026
Dear Wolf, We are sorry to hear that you were disappointed with your shopping and after-sales experience. We understand that an issue continuing over a period of time can understandably lead to a frustrating experience. Regarding order #7981, we would like to clarify the actual handling of the matter. In response to the after-sales issues you experienced, we have been actively communicating with you and, following our discussions, reached an agreement to provide you with a replacement e-bike. In order to resolve the issue as quickly as possible, we arranged and dispatched the replacement e-bike as agreed. We would also like to clarify that after the replacement e-bike had completed transportation and reached the final delivery stage, the parcel was refused by you. As a result, the e-bike could not be delivered and was eventually returned. After being informed that the delivery had been refused, we promptly contacted you by email to confirm the situation and continued to offer assistance in resolving the matter. To avoid you having to experience another lengthy waiting period, we also offered to arrange and dispatch another replacement e-bike for you. However, we did not receive a further response from you. Regarding your subsequent request for a return and refund, we also reached an agreement with you and proceeded with the return and refund arrangement accordingly. In addition, regarding the comments in your review about our customer service representatives and company, we would also like to clarify that our customer service team consists of real members of our support team. Our company is a genuine operating business. In addition to our online shops, we also work with local dealers and provide customers with order support, after-sales assistance and customer service. Regarding the current refund process, we are also actively communicating with you by email. If you have any further questions, concerns or suggestions regarding the refund arrangement, please feel free to explain them to us by email, and we will continue to communicate with you and follow up on the matter. Best Regards, Mokwheel
