MokwheelReviews of mokwheel.com

Well, first impression is this bike is a bigger bike. I am 6’4” and I just retired the Luna E bike which I bought used. Such a struggle that bike was and then when coming to This bike Flint Belt bike, I did not have to stop and tighten down the crank. The bike performed well on incline and the batter lasted above 90% on the battery. I did not have to purchase the material that allow my tires to become run flat tires because the tires which came with the bike are already run-flat. My normal commute is 13 miles one way. I road 14.2 miles this Sunday morning and the bike and the battery performed well. Man, I am thanking the Lord for this bike and that it was available for me to ride. I will be back with another month review to follow up on.

Qick shipping and delivery, well packaged and protected container but most importantly excellent quality fit, finish, and function.

Der schnelle, kompetente und kostenfreie Kundendienst hat mich total überzeugt.

I am definitely not one who writes reviews, ever! This one needs to be said. My experience with Mokwheel. From the moment I purchased and received my ebike, I could tell I had made the right choice, finally! The quality, performance and attention to detail are outstanding! I purchased four different new ebikes in the past, over a ten year period. From four different companies. Four expensive mistakes. Mokwheel definitely takes pride in what they build. Their customer service, technical support and parts have been exceptional. Whenever I needed help, they took the time to help me, explain things in detail, and make sure I was well taken of. I am not just impressed with my ebike-I am impressed with the company, the people, and the way they stand behind what they sell. Mokwheel has earned my trust, my respect, and my recommendation. Five stars without hesitation!!!

⭐ 1 Star — Very disappointing experience I would not recommend Mokwheel based on my experience. The biggest problem for me was not simply the bike itself, but the level of support when problems came up. Getting warranty issues, replacement parts, repairs, and customer-service responses handled can become extremely frustrating. What also concerns me is that Mokwheel advertises a 2-year limited warranty, while its return policy has strict conditions: returns generally have to be requested within 15 days, bikes over 10 miles cannot be refunded, return shipping is the customer's responsibility, and the policy allows processing and potentially restocking fees. I also found a significant number of BBB complaints involving product failures, repairs, delivery problems and customer-service issues. BBB currently shows 34 complaints over the past three years, including 18 product complaints and 10 service/repair complaints, with 4 unanswered and 3 unresolved. BBB currently rates the business F. There are also customer reports describing long waits for replacement parts, unanswered emails or calls, warranty disputes and difficulty getting defective bikes repaired. These are customer allegations, not proof that every complaint is valid, but the recurring pattern is concerning. The high Trustpilot rating also doesn't tell the whole story. Trustpilot currently shows 4.5/5 from 587 reviews, but there are still 1-star reviews describing battery and support problems. For me, the lesson is simple: don't look only at the advertised warranty or overall rating. Read the actual return and warranty conditions and consider what happens if the bike develops a serious problem after the initial return period. Based on my experience and the repeated customer complaints I found, I would be very cautious about buying a Mokwheel.

I bought two MokWheel bikes, and have over 1,000 miles on each. They are a blast to ride. Minor items that have failed have been replaced immediately, and the customer service is second to none. Nice job all!

Outstanding service from Mokwheel Germany – 11 out of 10! ⭐⭐⭐⭐⭐ Daniel is the Mokwheel representative in Germany, and I honestly couldn’t be more satisfied with his support. From the moment I received my bike and throughout my entire experience, Daniel has been there whenever I needed help. He is always quick to respond, easy to reach, and, most importantly, he solves problems quickly and efficiently. His customer service is absolutely outstanding and has far exceeded my expectations. I am extremely satisfied with both Daniel and my Mokwheel bike. Having such a reliable and helpful representative makes a huge difference and gives me even more confidence in the brand. 11 out of 10 stars – absolutely recommended! ⭐⭐⭐⭐⭐

We received the bikes in a timely manner. Overall quality is good, I like the big tires for all terrain. My wife struggles with it being so tall, beings she is only 5'2" wished they had a 24" she doesn't like the 20". My other complaint is that we bought the extra large package. With all the accessories and weren't directions for most of it or location. I would not have spent the money if I would have known that. Out of all the accessories we've used 2. Also the bike rack. They only gave us one hook from the seat to the neck, so we can only use one of the bar hooks and have to figure out how to tie down the other bike, because there both step through. Customer service has been good, quality 4 out of 5, delivery was fast. Blessings Karl