Great
Based on 584 reviews
Mokwheel4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Mokwheel Visit our Website Press & Reviews Mega Deals Test Ride Program Contact Us Why Mokwheel? Freedom · Exploration · Endless Energy · Breaking Boundaries World's First Power Station E-bike thatintegrates an inverter and solar panel.Rewrite the way you power outdoors.
Mokwheel (mokwheel.com) has 584 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
584 approved reviews, newest moderated first
Robert M.
Ich bin wirklich begeistert von der Qualität der Fahrräder von Mokwheel, ich habe bereits 1200km zurückgelegt ohne ernsthafte Probleme. Bei Fragen zur Technik oder Zubehör ist der Kundenservice sehr zuvorkommend hat mir immer eine geeignete Lösung angeboten.Ich habe es nicht bereut ein Fahrrad im Internet zu kaufen.
John
I received my bike in Dec. 22, basically 23 and started having problems with the battery in 2025. It is warranted for 2 years as I was told and with no leyway for self-diagnoses to see if I had done something or could do something different. I was told this is normal for the battery life to go bad with a replacement cost of $600. This was not acceptable and I would be alert for this reason to buying this bike. Otherwise, the bike is ok.
Reply from MokwheelAug 21, 2026
Dear John, Thank you for taking the time to share your feedback with us. We are sorry to hear that you have concerns regarding the battery performance and your after-sales support experience. We understand that battery-related issues, especially changes in performance after a period of use, can be frustrating. We take your feedback very seriously. Regarding battery lifespan and performance, actual usage can be affected by various factors, such as frequency of use, charging habits, storage conditions, and riding environment. However, we would still like to better understand your specific situation and assist you in determining whether there are any other possible solutions or further support we can provide. We sincerely hope to have the opportunity to learn more about your situation and continue assisting you in resolving the issue. If you are willing, please contact us through your previous communication channel, and we will be happy to continue providing support. Best Regards, Mokwheel
Birgit P.
Das Ersatzteil ist vor einer Woche angekommen. Ich bin froh, dass nun wieder alles funktioniert. Ich möchte mich ganz herzlich bedanken für ihren Support und den kostenlosen Ersatz.
Ted K.
My Basalt 2.0 is beyond my expectations, simple to put together and a blast to ride. Customer service is very helpful. I had a small problem and they diagnosed it and shipped a replacement part out quickly.
John W.
Quick delivery and easy to assemble
MIKE U.
Top Fahrrad mit 2 Kleinigkeiten. Gestern war es soweit, seit dem 10.4.2026 hab ich das Obsidian 2.0, und gestern habe ich die 2000 Kilomter-Marke geknackt, also ich fahre schon ganz ordendlich. Beim ersten Regen nach ca. 500 Kilomter hatte ich einen kleinen Wassereinbruch irgendwo am abnehmbaren Display, bei Mokwheel reklamiert kam sofort ein Neues mit Kabel, Anleitung usw. Bei 1500 Kilometer reklamierte ich die Gabel vorne, sie hatte ein Wenig zu viel Spiel ( hatte ich das Gefühl ), auch hier kam sofort ne Neue mit Anleitung usw. Also ganz ehrlich wenn Mokwheel das Display noch wasserdichter bekommt beim 3.0 dann ist das ein Fatbike mit 1+. Ich würde es jeder Zeit wieder kaufen.
Brad
Website is good and easy to read understand the products. Products were easy to order and I feel we got good deals. The bikes are wonderful, high quality, fun to ride. A bit heavy, but that’s to be expected.
Joshua S.
Honestly I'm wildly impressed with this company. The bikes are quality which accounts for the costs, the customer service though is what makes the brand in my opinion. Two or our screens cracked free because I tightened them too much they replaced them. On top of that I messed trying to convert points to rewards and they helped me out no questions no push back. Seriously a lovely brand and outstanding product.
