MokwheelReviews of mokwheel.com

Broken battery lock on an Mokwheel Asphalt ST. Company has no replacement. So now I have a ebike that I can’t remove battery and it’s still under warranty.

EDIT 8/27/25 Support team reached out quickly and helped resolve my error. The bike is back in working order! Updating to 4 stars (would go 4.5 if i could) EDIT 8/25/25 What started as a great experience has turned into a nightmare. First, the plastic battery harness shattered when removing the battery. Mokwheel support has agreed to replace this for free, but the part doesnt arrive until September (was ordered early july). I keep the bike in a shed with the battery inside the house. I dont believe a quality connection would have broken so early in ownership of the bike. Fine. One small part seemingly non-critical part (bike still ran), and the support team tried to make it better which i appreciated. However, the issues have compounded. Recently, my bike started giving error code for faulty brake lever connection. I looked up a guide and resolved the fault, or at least got the brake lights to turn back off. Now the PAS and throttle have stopped working. The motor refuses to drive the chain at all. The bike is essentially useless. I tried bleeding the brakes and adjusting the brake lever sensors, but no luck. Both brakes otherwise work well and i bled them for good measure. Still no luck. I reached out to mokwheel support and am waiting to hear back. My bike has essentially stopped working. I’ve put over 400 miles on the Mokwheel Basalt 2.0 so far, and I’ve been really impressed with how well-made and reliable it’s been. Shipping was smooth, and the packaging protected the bike well. Assembly wasn’t too difficult—it was up and running pretty quickly. The performance has been solid. The bike gets up to 28 mph if you’re pedaling hard with PAS 4 or 5, which is more than enough speed for most rides. Battery life and power delivery have both been consistent, and the overall build quality feels durable and dependable. Definitely a great value for the price. Would recommend to anyone looking for a sturdy, fast, and well-built eBike.

Great Bike! The obsidian was easy to assemble and rides like a dream!

Beau velo avec quelques bug mineurs mais pas gérer au top par le sav , surtout pour une pièce qui vaut a mon avis 5€ . Donc pour ce prix mon velo est quasi inutilisable car fonctionne une fois sur deux. Je vais essayer moi même de le réparer car on me demande une vidéo mais en roulant c'est risquer. Je devais en acheter un deuxième pour ma femme mais je crois que je vais attendre et réfléchir pour peut être une autre marque vendu en France Dommage... Bon vu enfin quelques chose de concret avec le sav , il m'envoie les boutons et l'écran. A réception si tout cependant passe bien je modifierais mon avis et reconsiderais mon achat pour un autre vélo A bientôt Probleme réglé, a bientôt pour le prochain velo

I love my Obsidian bike I definitely recommend this bike to you all I'm using it every weekend as a job transportation and the customer service is excellent.

Alle sehr zuvorkommend und wirklich bestrebt alle Probleme zu lösen.

Company is very easy to deal with and very out going, efficient, and informative. The Obsidian model far exceeded my expectations considering the price. Workmanship is exceptional. The bike was easy to set up and is fantastic on and off the road. I am very impressed and pleased with my purchase. Thank you. P.S. This unit really hauls ass!!

I would also like to say... you and your company were spectacular today for us. Answered my emails very fast, resolved the issue very fast, and sent us new parts, all with - in 3 hours of my first email. This makes us feel real good about choosing to buy your bikes. Thanks again,