MokwheelReviews of mokwheel.com

I've really been enjoying my new Obsidian e-bike. I'm approaching 70, and my Obsidian is the perfect solution for me when I'm biking loose dirt trails, inclines on hills, and getting me home while facing into the wind after a long ride. The assist can easily be adjusted to the particular support I need for any situation along the trail. I was worried about the weight of the Obsidian e-bike and wide tires when biking unassisted, but it pedals well. I recommend this e-bike to anyone getting-on in age, and is looking for a little help during those road and trail obstacles that used to be much easier. I bought the yellow Obsidian and it looks smart. One quick story ... I had two contractors working at my house. When seeing my Obsidian e-bike in the garage, one said they were both motorcycle enthusiasts and really liked the looks of the yellow and black Obsidian. I thought the comment was a little funny, but I also have to admit, it made me a little proud too.

I love the bike, I have no issues with the bike itself or the accessories, except for the mirrors that came with it. They won't stay adjusted when riding, on asphalt or rough terrain. The biggest issue I had was the ship time. I ordered the bike Labor day weekend, and giving that it was a holiday I figured it would ship no later than Thursday of that week, that's giving 3 business days. I was tracking my order online the bike hadn't shipped by Thursday, so I emailed customer service on Friday wondering why the bike hadn't been shipped yet, they said they were very busy and had received a lot of orders and were running behind, but assured me it would be shipped next week. I asked why then do you say on the website it ships in 2 business days. Long story short I didn't receive my bike till the 23rd or 24th When I ordered it on the 1st. Long way off from a 2 day ship, when it showed it was in California and I live in Kansas. I could of drove there and picked it up several times before it even left California. Don't say it ships in 2 days when it don't ship for 2-3 weeks.

Stabiles Fahrrad, gutes Werkzeug zum Zusammenb. Gutes Preis-Leistungsverhältnis. Lg

Order #25539 July 21, 2024 Paid Fulfilled $1,508.98 Customer service sucks. The company will send you a faulty bike then let you deal with it. I had to send multiple e-mails to Mokwheel to get my bike serviced. They told me to call the repair shop, who said they would not deal with me, then again, I had to call Mokwheel to have them talk to the repair shop and schedule the service. I asked for a return, but Mokwheel said they do not do returns, even though they sent the bike to me faulty. Awful customer service. They finally sent me the torque sensor at my home and finally scheduled me for service. I had to drive 20 miles to their preferred store to get the bike fixed, and another 20 miles to pick it up after it was fixed. This back and forth lasted over two months and resulted in may e-mails and time wasted. DO NOT BUY their bike. You will be stuck with it, since there is no return policy, you will waste your time trying to fix problems they caused, etc. Stay away from Mokwheel. The bike, Asphalt, is working now, and is an average bike. Also, this is the second review that I posted on Mokwheel. They tend to take the 1 Star reviews down.

I am very happy and satisfied with my new e-bike. So stylish and powerfull. The eyes are on me while i am on the streets ;)

Great bike, i love it.

Das Fahrrad ist jeden Cent wert. Durch die breiten Reifen ist die Fahrt auf holprigen Wegen super angenehm und schont den Rücken. Die Bremsen sind super robust und extrem gut. Ich hatte noch nie so viel Spaß beim Fahrradfahren. Kein Weg ist zu weit

Meine persönliche Erfahrung mit diesem Unternehmen ist, dass die Produkte, in meinem Fall das MW Basalt, ein sehr gutes Preisleistungsverhältnis haben, der Kundenservice vorbildlich gut und das Kulanzverhalten außerordentlich entgegenkommend ist.