momence.comReviews of momence.com

Just starting the onboarding process with a momence and have learned from two tech advisors that what I was promised on my sales call isn’t possible. This is the main reason I chose Momence. Now I’m being told I’m stuck in a contract. Unreal. Says a lot about how they feel about their customers.

Don't believe whatever they tell you to get you to sign up.. they don't follow through on anything they claim, and constantly fail to provide the service they promise.. but once you transfer over and start taking payments, all your client info is locked in, and their export capabilities don't allow you to get your entire customer history/file out, so you'd have to do it manually.. I don't know who has an extra few hundred hours to spend doing this. The people who work there seem narcisistic, and seem to get pleasure out of gaslighting and making people upset. After 3-4 years with them, they are unapologetically terrible.

I paid approximately C$3,600 in subscription fees in 2025 alone, but Momence ultimately created more work for my small business, not less. Customers paid for courses but did not appear in class rosters, and the issue continued for nearly two months. I was passed between numerous support representatives, repeatedly asked for information I had already provided, and STILL have unresolved tickets marked as resolved. Momence also began cancelling my account without my confirmation and later wanted to charge me more simply to show the correct rented studio addresses in booking confirmations. I submitted a formal complaint requesting an independent review, a meaningful written response, and a refund. That has yet to happen. Other than reversing the cancellation, the issues remained unanswered. I eventually moved my website and registration elsewhere. For a platform charging premium fees, this level of service and support was unacceptable.

I have been using momence for over 4 years. If I would have known how awful and slow the customer service was going to be I would have passed. Their messaging and inbox is very unreliable and you won't know until you miss opportunities with leads because your texts and emails didn't go through. There are very few techs in this company that can actually help. All the other "customer service" is a giant waste of time.

We went with Momence for a pilates studio back in March. During onboarding we had issues with Stripe (no fault of Momence's) and had to cancel after 2 days as we needed a solution urgently for the studio opening. The cancellation wasn't handled particularly well but got there eventually and assured no further payments due. 3 months later, Momence take almost £500 out of my account. I have been chasing them for a week now and no one is getting back to me. I have called 2 account managers directly, raised tickets with support, replied to emails I received previously and still no response.

Es le peor decisión que he tomado en mi vida. Llevo casi 3 meses intentando hacer el onboarding y todavía no estamos activos. MIENTEN EN FUNCIONALIDADES que luego no tiene la herramienta. No hay soporte en español practicamente, no contestan a la mitad de los emails, y cuando te contestan han pasado 4 dias y te dicen que lo estan mirando. Cada vez es una persona nueva y no tiene feedback de lo que ha hecho la anterior. POR FAVOR NO COMETAIS EL MISMO ERROR, buscad otro proveedor. Actualizo: SIGO ESPERANDO después de 10 días una respuesta. Nadie, absolutamente nadie responde. Abro tickets y los cierran sin contestar. El comercial que era mi contacto para todo no responde a mis emails, pero si le mandó otro con otra cuenta para pedirle información si me contesta. Se llama DAVID NUENO, me parece increible que ni me responda a los emails. Eso si, para venderme el software me llamaba 2 veces al día. Seguimos con el responsable de Retention ROBERT NOONAN, se supone que es el especialista para que no te vayas si tienes problemas, no responde al telefono y me rechaza las reuniones. Y del equipo de soporte exactamente lo mismo. Esto es de verdad una empresa seria? Me están cobrando por un software que no funciona. Esto es una vergüenza y totalmente intolerable.

Abysmal - Run run run I've used Momence for 15 months. A copy-paste of my feedback upon cancelling: "The company has clearly spent more money investing in AI bots passed off to be real people (we can tell) to deal with its customers (less efficiently) than actually sorting out bugs in the software. The customer service is truly appalling, but you already know that from your Trust Pilot reviews (the real ones, not the bots). I have been charged for marketing and sequencing software add ons which have not worked. The basic premise of Meta integration has failed for me, so the sequences are also useless to me if I don’t have automatic lead integration. I’ve had to continue using an external provider for the marketing sequences to avoid infracting GDPR laws. When I asked for a refund while you are sorting out the Meta integration bugs, that was declined. I have thus used your marketing and sequence software as an almost 200$ a month glorified post it system. I’ve lost leads accordingly. After you double charged me for the marketing suite, I still haven’t received my reimbursement. You falsely advertised your marketing pack as 100$ a month making it understood that it would include the sequences. Logical - that’s what a marketing pack should do. When I found out that it was just for a CRM straight out of 2015 that won’t update automatically (and has bugs with the Meta integration), I wanted to scream. The 75$ upsell afterwards to set up sequences was truly insulting, and if I had the time or energy to audit it, I would be willing to bet it’s verging on illegal under European consumer law. The account creations are too complicated. No one in their right mind wants to create an account for a software with a random yoga studio pr gym and enter their email address twice, password twice, and who knows what else. It’s not 2010 anymore. I signalled this to you a year ago and nothing has been done. I’ve been reduced to using a Stripe link to close sales as I was losing them with you. There is no communication within your teams between the tickets and the “feedback”. Tickets are feedback and that you would think differently shows how ridiculous your company is. You expect your clients to do double the work whilst still shelling out a fortune to you. Your AI should be able to do this for you but it’s yet another thing that has been set up in a substandard manner. The cherry on the cake is that some my clients are no longer even receiving the automatic emails with their Zoom links. My tickets have been endless, and practically none of them have been dealt with satisfactorily. Not a reply when half of the answers are AI bots passed off as humans (and not just when you say it’s your bot Fin). I don’t have the patience nor the energy to submit another ticket for this last issue. The one time I got an immediate answer from your support was when I asked for my contract which had conveniently disappeared from the contact window when my engagement period was over. The response was asking me why I wanted my contract. This is case study pushing your clients too far and then being surprised when they jump ship. Your competition knows this and every single competitor I’ve spoken to is negotiating hard to get my business when you’re refusing to reimburse me for a suite that doesn’t work. My savings on fixed fees will amount to over 200$ a month (50% of what you’re charging) and the commissions everywhere else are better. All of this for better software and better customer support." --- Their response: "I'df also want to sincerely apologize for the experience you have had with Momence. It is clear from your message that we have fallen short of your expectations in several critical areas, from the Meta integration and email delivery issues to our customer support and account creation process. I can certainly understand your frustration, especially regarding the technical issues and the feeling that your feedback hasn't been heard or addressed by our team. I also acknowledge your request for a full reimbursement of the fees paid for the marketing and sequences suites, as well as the outstanding double charge you mentioned. Our billing department will be looking into this immediately to ensure this is reviewed and handled appropriately. We appreciate you taking the time to provide such detailed, honest feedback, even in your frustration. We are taking your comments regarding our AI systems and team communication to heart as we work to improve." --- As of today, my demand for a reimbursement for the non-functioning marketing suite has still been refused and my reimbursement for a double charge still hasn't come through (over two weeks later), my bank can't find it and Momence is still doing nothing to help.

Rubbish company who steals customers money and don’t pay them back so keep away from them. Took 3 weeks to get a refund and still no refund on account just receipt which they created by themselves so don’t think I will see my money back. Sent a huge email with no actual information regarding problem and I believe AI done it