Great
Based on 375 reviews
momence.com4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Momence is a platform for studios, gyms, spas, and dance schools. Put your backend admin on autopilot and get back to doing what you love most. Momence was built to help you create bespoke experiences for every single one of your customers. We help automate your manual tasks, from taking bookings, to closing new leads, to converting intros into members, to nurturing members who are at risk of cancelling. Momence is versatile yet unique to your type of business: one software that consolidates multiple softwares into an easy-to-use platform.
momence.com (momence.com) has 375 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
Showing 11 reviews with 4 stars · Clear filters
ARAMIDE
Simple use for fitness studios, highly recommend. Does glitch however
Reply from momence.comJul 1, 2026
Thank you for your recommendation and for sharing your experience! We're happy to hear Momence has been simple to use for your fitness studio. We also appreciate you mentioning the glitches—feedback like this helps us continue improving the platform.
K.W.
When the customer service reps are available, they are very considerate and knowledgeable and prompt. If there is a wait time for a customer service reps, it would be helpful if we are informed of a possible wait time.
Reply from momence.comMar 31, 2026
Thank you for the kind words about our team — it means a lot! We also really appreciate the feedback around wait times. Setting clearer expectations is something we’re actively working on, and your input helps us improve that experience. Thanks again for sharing!
sehrish K.
They are helpful
Reply from momence.comNov 18, 2025
Hi Sehrish, thank you sincerely for your positive feedback.
Carlos A.
I had a technical issue and reached out to support team and they were quick to respond with advice. Which I was able to easily follow their instructions and resolve the issue.
Reply from momence.comSep 11, 2025
Appreciate the kind words, Carlos! Happy to hear our support team could get you sorted quickly and clearly.
Jenny A.
I am new to Momence and Bruno was a HUGE HELP! I had created a ticket that requested a call to help me get things straight and fix my issues Bruno took care of all of it. I appreciate his patience. But I am still salty that my ticket was closed and I never did receive a call to resolve my concerns.
Reply from momence.comAug 27, 2025
We’re so glad Bruno was able to help get everything sorted, Jenny! Thank you for your patience as well. We’ll also take your feedback about the ticket closure and call request back to the team so we can improve.
Kathy
I found this chat to be one of the most effective support chats I have experienced. I like that he gave step by step instructions (click this then click that) on how to access what was needed to accomplish the task. He also was informative is finding a way to accomplish what I want to accomplish in the system.
Reply from momence.comJul 15, 2025
Thank you so much for sharing your experience! We’re delighted to hear that you found our chat support so effective and that the step-by-step guidance helped you accomplish your task. It’s wonderful to know our team was able to provide clear instructions and helpful solutions. Please feel free to reach out anytime you need assistance — we’re always here to help!
Bill - The B.
Jona was a great help. The problem is still thre but we have a plan of attack.
Reply from momence.comMay 15, 2025
Thank you for your feedback! We're glad to hear Jona was helpful. While the issue isn't fully resolved yet, it's great to know there's a plan in place — we're here to support you every step of the way. Please don’t hesitate to reach out if you need anything else in the meantime! Best, Momence Communications
Ma. Mc Kenzie Gypsy E.
Brian provided me the information I needed and also he is very kind and approachable. 4 stars is good enough to me because I believe there's always a room for improvement. :)
Reply from momence.comMay 9, 2025
Thanks for the kind review! We totally agree. There's always room to improve and we're always open to hearing your thoughts on how we can achieve that. Best, Momence Communications
