MonnitReviews of monnit.com

Our representative April Gourd is phenomenal. She knows her stuff and has made it extremely easy to contact her.

We are very satisfied with the wifi temperature and humidity sensors and monitoring system. An area for improvement is your web interface. The old interface was actually more user friendly. The new interface is coming around but still needs work to be first class.

Have been using two battery charge level senors and one high water sensor on my berthed boat linked via cell service to Monnit monitoring. Work great. No high water alerts (yay!) but do occasionally get a low battery warning when I've forgotten to burn off the master switch.

Ordered a Cellular Gateway over the phone. Monnit shipped, after 2 weeks, the wrong Gateway to work with the temperature sensors. The Gateway was returned with a RMA. After 3 weeks they shipped the correct Gateway. The new Gateway would drop the Verizon connection for 4 - 7 hours at a time. Tried several different locations per Monnit. Having to leave for AZ for the winter Monnit issued a RMA to return all the equipment. Monnit admitted it was there problem for shipping the wrong Gateway. Of the $618 I paid they will only refund $420. They now will no longer answer my E-mails. This has been a bad experience. I will contact the BBB to see if they can help.

Searching for a help topic that addresses my issue is burdensome and time consuming. When I talk with a support person, I get tied in knots trying to explain my problem; I am always surprised at what I do not know technically about the system. I would like to see more of a cookbook approach-- if that... then this. Mine is a trivial application (temperature monitoring in green houses, walk-ins, and in the orchard). But the system scares me; what is a 're-form', when should I execute it (if ever), can I reset to an operational state if I mess things up? I need to reduce costs but what can I reliably do? And so I limp along with 50% of my sensors not functioning.

I would recommend this equipment to anyone great product work perfectly remote management software a life saver

When we started out, we definitely had some issues. but Monnit's tech staff is very good. I feel that I'm quite computer literate, but I was very thankful to have their staff help me out. I have to give my thanks to the entire staff, but I especially need to thank one person in general for not only helping me, but calling back at random times to make sure everything is okay. Here's the crux of the situation: It's been so long since I've had any trouble whatsoever, I don't remember her name!

Great product - easy company to interact with