Monport LaserReviews of monportlaser.com

Quick responses regarding set-up

Monport did make good on the warranty as promised. While I was disappointed when the machine was not functionable from the start, They did send me a new laser tube and I was able to get the laser up and running. The support team constantly was there every step of the way.

I’m sharing my experience with the Monport Mega 70W laser engraver so others can make an informed decision—especially small business owners. While the Monport support team was responsive and professional, the reality is that the product itself did not work out of the box and remains completely unusable. Over several hours, I worked directly with their technical team attempting to resolve the issue. This included reinstalling drivers (CH340), adjusting Mac security permissions, testing multiple USB connections, remote troubleshooting via AnyDesk, and reconfiguring LightBurn. Despite all of this, the machine never successfully connected or operated. Before purchasing, I explicitly confirmed Mac compatibility with their pre-sales team—so this outcome is both frustrating and unexpected. The only remaining suggestion involved a complex motherboard-level workaround, which is not reasonable for a customer to perform on a brand-new unit. This purchase was intended for my wife’s small business, and the inability to use the machine has already resulted in lost time and missed income opportunities. To be clear: • The machine has never functioned • This is not user error or a change of mind • The product was effectively dead on arrival I have requested a return and asked Monport to waive restocking and shipping fees given the circumstances. Charging those fees in a situation like this would be difficult to justify. My takeaway: while support tries to help, product reliability and Mac compatibility are serious concerns. I would strongly caution Mac users and small business owners to do very thorough due diligence before purchasing. I hope Monport resolves this fairly.

Wonderful and fast shipping. I ordered the GT 200w MOPA Fiber laser and had a small set up issue however customer service was very fast and responsive.

Well, I didn't know anything, but the sales team and even the after-market team were and still are very helpful.

Upon receiving my order I have a X-axis issue, contacted Monport and they sent out a solution video which was very easy and helpful in resolving the issue. Now I am ready to start the installation and setup process.

I was having issues with blurry engravings on stainless steel items. I reached out to customer service and after a couple back and forth emails with my settings, they assigned an engineer and they provided me with a few settings adjustments and my issue was resolved. Loving my GM 50w Pro fiber laser!

The technical representative made a quick diagnosis of the auto focus problem and sent out a replacement.