Great
Based on 360 reviews
Monport Laser4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Monportlaser is an online store dedicated to selling laser engraving machines and accessories. Our founding principle is to ignite and inspire creativity, allowing individuals to transform their innovative ideas into tangible realities. Through our laser engraving machines, many people have discovered new avenues of expression and even created new livelihoods.Our commitment to quality is unwavering, and we continually research and upgrade our products to provide affordable, high-quality laser engraving machines and accessories. Plus, we have over 25 years of US-based technical support, ensuring you get expert help setting up your machine and solving any challenges you may encounter.At Monport, customer feedback is invaluable. It guides our product development, resulting in new series such as the Monport Mopa Gpro Fiber laser engraver and Mopa GA Fiber Laser.
Monport Laser (monportlaser.com) has 360 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
360 approved reviews, newest moderated first
Jose M.
Customer service was great took care my concern rapidly and efficiently I will recommend to all great service
Reply from Monport LaserNov 21, 2024
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving!
Jeremy B.
Monport customer service stayed on this until all parts were received and the issue was resolved.
Reply from Monport LaserNov 16, 2024
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving!
Mark H.
I have a small business and recently upgraded to a Monport 80w laser. I have only had minor issues with my laser. Monport customer service has alway promptly responded and helped me overcome every issue. Great job Monport.
Reply from Monport LaserNov 14, 2024
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving!
Ronald M.
It is very hard to get hold of someone and get the assistance needed. Machine magnetic limit sensor broke 3 months ago and it is still broken. The issue has been going back to an engineer and still waiting to hear from engineering. Latest answer is that Monport will provide a new limit switch and a video on how to replace it. Still waiting on both the video and the new limit sensor. UPDATE Received the video and limit switch, was able to make the machine functional again. Video helped but was not 100% clear and for some unknown reason it would not open in full screen. If I had the opportunity to do this all over again, I would choose a seller that has an actual office with actual Tech Support in a location that has regular hours and staff that answers the phone.
Reply from Monport LaserNov 7, 2024
Hello, the video on how to replace a limit switch will be provided as soon as its available. We appreciate your patience and cooperation during this process.
benjamin R.
Monport have a great product with the k40 mod board.
Reply from Monport LaserNov 5, 2024
We're glad that you liked our board. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving!
Dennis W.
I recently encountered an electrical issue with my CO2 laser, which was thankfully covered under warranty. From start to finish, the customer service I received was unparalleled! They promptly shipped out replacement parts and walked me through multiple interim solutions to keep my workflow going. Each message from their team was packed with precise, practical advice and showed an impressive attention to detail. I’ve worked with a dozen CO2 and blue laser platforms over the past decade, but this experience was by far the most professional and efficient I’ve ever had. Highly recommended. Shout out Ailyn!
Reply from Monport LaserNov 1, 2024
We're glad your laser issue has been resolved, and we appreciate that you enjoyed our service. If you have any issues with your laser in the future, please don't hesitate to reach out. Happy engraving!
Sascha M.
Ich habe am 01.10.2024 einen Mopa 30w GPro bei Monport bestellt inkl. Rotary. Der Laser war nach 8 Tagen da, war super eingepackt, alles soweit zufrieden stellend. Die Rotary ist immer noch nicht angekommen, laut Sendungsnummer bin ich an der angegebenen Lieferadresse in Moers nicht mehr auffindbar. Dann ist dieses Paket auf einmal in Bremen zugestellt worden. Seit dem immer wieder leere Versprechungen, man kümmert sich um das Problem. Heute am 28.10 kam eine mail, mit der gleichen Sendungsnummer bei mir an, das angeblich noch in Zustellung ist. Werde mich an PayPal wenden müssen, mal schauen was Sie dazu sagen. Ich habe bei Omtech bestellt und bei xtool bestellt, keine Probleme gehabt. Monport bekommt es nicht auf die Reihe. Sorry Monport gelöst wurde noch garnichts, ich warte immer noch.
Reply from Monport LaserOct 30, 2024
Thank you for your feedback and for giving us the opportunity to address this. We apologize sincerely for the inconvenience you’ve experienced with the delivery of your rotary tool. We understand the frustration caused by the shipping issues.
Jess C.
The Monport 130W CO2 laser cuts through thick materials very easily, and the engravings are super detailed. It's way more affordable than other brands, but it still delivers top-notch performance.
Reply from Monport LaserOct 26, 2024
We're glad that you liked our machine. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving!
