Mountains PlusReviews of mpgear.com

The staff was very helpful when I emailed about my item being back-ordered. It was near the end of the sales season for snowshoes and they were out of stock on the model I was looking for, so getting that version would require an order from the manufacturer and several weeks of delay. We were running out of snowy days and I was hoping to get out in the snow as soon as I could. The friendly staff member explained that there was little difference between the previous model year and that I could step up to a nicer version for the same price. That way the snowshoes could be boxed up that day and sent out to me quickly. The snowshoes arrived in a very timely manner and I was out in the snow before the weather got too warm. Thanks MPGear!

The CatEye Sensor And Computer got eaten by the spokes on my bike. I didn't want to buy another complete unit and found this kit at MP+. Their website was so easy to navigate that I bought it during a boring business meeting. It arrived quickly and worked perfectly.

I choose to buy my gear from these guys because they offer great service and support . That's something you don't get with the big box retailers. On top of that, the prices are very competitive and free shipping is great!

I ordered a part that cost $1 and weighed about 10g and asked for them to only process the order if they could ship it for cheaper than the quoted $7.50 (it would easily have fit in an envelope and cost one stamp to send). Also sent several e-mails again reiterating that I only wanted the part if they could do it for cheaper shipping (buying a $1 part with $7.50 shipping makes no sense). Instead of responding, they just went ahead and shipped it in a huge box for $7.50. Never acknowledged any of my many messages.

Found you by accident and glad I did. Was very impressed with your customer service when I had questions. I will be a returning customer. Thanks!

The pricing was very good...I had been watching and waiting for a good deal. The Thule feet were shipped and arrived as promised. No hitches at all. Installation on my Subaru Outback New style roof rack was easy. It is a very solid mount and enables me to use all the Thule accessories I've accumulated through the years. No need to buy overpriced stuff directly from Subaru!

Prompt and courteous customer service made for a pleasant transaction. I knew I was ordering a back-ordered item since it was clearly labeled, yet they immediately reached out to make sure I knew when I could expect my item. Would recommend.

I ordered a NRS Big River Float Tube that said was in stock. After 2 weeks I called and was told my item is never in stock and they order directly from NRS. After another week of waiting I called again to see if I could get a tracking # or shipping info from NRS and was told they don't receive one. After 2 more weeks I called to cancel my order, the customer service rep told me my item was finally in stock and would be sent to me. Over a month and half waiting time for my item that was stated as being "in stock" on their website. Pathetic company and will never do business with them again.