Mountains PlusReviews of mpgear.com

Bought a Big Agnes Copper Spur UL 3 tent in mid June. The tent was advertised with a " free footprint". It's now November 4th and still waiting! This is just not a Mountains Plus problem.... apparently Big Agnes is "ground zero". Fed up with both of them!

I can find great variety of trail running products.

Ordered a Thule Bike Rack that turned out to be out of stock (was an excellent price). There was no hassle with cancelling the order but I was bummed that i didn't get the deal. Well, the next day they called me and told me they found one so I ended up with a great deal and had it on my car within a few days (3-day shipping to make up for the lost time at no cost to me). They went way out of their way to make it happen.

I have been purchasing camping and backpacking gear for years. Until this last year, I was unaware of this business. While I have encountered another vendor is with wider selections, no one has beaten them on price and service. Sales coupons come frequently beating the best prices I can find on the Internet and my deliveries have come quickly and undamaged with good packaging.

Honestly, I expected to be surprised when my shipment arrived. I thought the item would be different than I saw on the site, or that it would take forever to receive, or that I would go through hell contacting the seller. Wrong, wrong, wrong. I was surprised, but only because the item was in fact brand new, as advertised, shipped immediately, and they answered my e-mail within hours. Go for it, these guys are the real deal.

Quality goods, excellent prices and reasonable shipping costs. I am a repeat customer who expects to return often!

I was searching the net to find a good price on Stabil Icers. I found that and more at MPG. I got a good price, reasonable shipping charges and timely delivery. I haven't had the opportunity to try my Stabil Icers but they look like they will help to keep me "on my feet" in the snow and ice that we are sure to have here this winter.

They don't have a good sense of their inventory - selling out of stock items. Then they don't even tell the customer that the shipment has been delayed. Every contact with their customer service about my order was initiated by me. No return calls, no emails. It makes me think everyone who works there got their position via nepotism - because their actions (or inactions) showed absolute lack of basic customer service. UPDATE: If I hadn't been alerted that someone found my review helpful I would not have realized they edited reviews here that the company responded. So here's my response to the Management of Mountains Plus: The review I posted was regarding my second order (#MPG314119433), yet you responded about my first order (#MPG60111423). The order you discussed was placed on 2/13/2014, which was received as is expected in any normal business transaction. That is the reason why, when it was stolen, I decided to buy a replacement and placed another order on 7/22/2014 (5 months later) for the exact same GoPro. THAT transaction went to hell and had to be cancelled on 7/28/2014 after days of trying to chase down MPG's so-called customer service team and finding out what happened to my order for which I paid the extra cost for expedited delivery. Had I known that MPG can only get the first order right, I would never have placed a second order. I didn't realize MPG had some kind of ban against buying a second camera? Newsflash: things get stolen/lost/broken, and subsequently replaced all the time. Growing your business means making sure clients receive consistently good service that they would return and give you their repeat business.