Mountains PlusReviews of mpgear.com

When I ordered some baskets, they were shown as "in stock" and I was told they would ship within 48 hours. Two weeks later, I still hadn't received them. I had to personally contact MPgear to find out that the items were not, in fact, "in stock". They were backordered (I was given some BS about "it's in our other warehouse" — why not ship it directly from there?). It was more than a month before they finally arrived. If the company had contacted me as soon as they realized there was a problem, I would have been fine with it. But to make me wait more than a month without any notification is extremely unprofessional. While the price was right, I will never do business with this company again.

Have not put product together yet (Kuat Sherpa), so cannot speak to it's quality etc. But the Mountains Plus Company was very helpful, in addition to fast shipping. Plus, the BEST price I could find anywhere! Saved over $125.

The products in question were on backorder everywhere, so I shouldn't expect it quicker from Mountains Plus. However, their website seemed to indicate the product was available and would ship the next business day. It didn't ship until a week later. If you use the "17 In Stock" style messaging everybody else uses, that would help with knowing whether to place a particular order, when a customer's in a hurry (as I was). Otherwise, good website, hope you guys get it together - you've got better depth than a lot of other websites (incl. Amazon for cycling parts).

I had never heard of this company so I decided to call them. Excellent customer service over the phone. They answered every question I had. Decided to purchase the Yakima Fullswing bike rack from them. Highly recommend them.

Hopped on-line, late one Sunday night -- needed a full rack for my car to carry home my new kayak. Knew what I needed from the Thule web site. Went to Mountains Plus; found exactly what I needed. Additionally, found that it was 20% off (saved $120)! Ordered. And because I was given discounted shipping, I upgraded to expedited shipping. Received everything I ordered that week. Positively wonderful experience.

Item listed as "in stock" and shipped 2 weeks later. I was told the item was en route to them from their warehouse/supplier via web chat when checking order status. That's not what "in stock" means. The price was good and because I was not in dire need of said item the wait was ok, but frustrating. If you need items in a hurry look elsewhere. The low price = wait time. Ultimately, I received what I wanted.

Ordered a Thule bike rack for my car and shipping said it would take 7-10 business days, but the darn thing took 14-20 days! I had to keep checking on the item to find out what the issue was. Customer Service was very helpful but I was just so irritated it took so long. AND the item was used! Not very happy with my experience

Any time I know exactly what I need for hiking gear I go straight to mpgear.com to see if they have it. If they do, I buy! The pricing is great and the service excellent. I received a great deal on two sleeping bags and they added two free sleeping pads, size of my choice. Afterwards I had to change my order, they answered and accommodated me immediately. Later I received an email with 20% coupon and used it to buy a tent I've been eyeing for awhile. Not only did I get the tent I wanted for a discount, the 20% off added another $80 in savings. I've spent about $850 with this company this year and saved over $200! I would recommend them to anybody consider an outdoor equipment purchase. Thank you MPGear!