Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Kim
The bed is definitely fluffy and our little Yorkies love it, only thing that could improve is shipping time, we expected it by Christmas and it arrived after New Year’s
Reply from MrFluffyFriend™Jan 20, 2023
Hi, Kim. Getting positive feedback from fur parents we serve is always a joy. Thank you for pointing out to improve our delivery services in the future. I want to assure you that your feedback does not go unnoticed. -Team MrFluffyFriend™
Amazing S.
When we received the Mrfluffy bed, our dog was excited. It's a terrific bed. He absolutely loves it ❤️
Reply from MrFluffyFriend™Jan 24, 2023
We are happy to know you and your pet had a positive experience at MrFluffyfriend. Looking forward to seeing you again soon!
ELLM
The product looks nothing like the one advertised.
Reply from MrFluffyFriend™Jan 18, 2023
Hi there! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Lois A.
Ordered 2 beds - much smaller than they looked. Received one bed in 2 weeks but they other one took 2 additional weeks. I like them, but definitely should have ordered a bigger size.
Reply from MrFluffyFriend™Jan 20, 2023
Hello Lois. I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product and service.
customer
Never received the order. Was for Christmas & delivered way after Christmas. Now I’m suppose to chase down the order. I would give you a “0” Would never nerve recommend you company. This is the worst customer service I’ve ever have had and I’m 76 years old. Will report you to the better business bureau !!!
Reply from MrFluffyFriend™Jan 18, 2023
Hi there! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
Kylie D.
Product is inaccurate , xl is a small Cheap quality . Buy from another company 👎
Reply from MrFluffyFriend™Jan 18, 2023
Hi Kylie! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Marisa S.
Product was not as big as pictured. After placing order, it took nearly 1 month for order to be delivered. Further, the delivery service provided inconsistent details regarding delivery status. I will not do business with this company in the future!
Reply from MrFluffyFriend™Jan 18, 2023
Hi Marisa! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Mary W.
Order arrived for Christmas and our 9 year old French Brittany has just loved it- curling up inside and resting comfortably! She appears to have calmed down having just come to us, as a retired breeder. Our home is her first experience of living in a home rather than a kennel! Thank you!!
Reply from MrFluffyFriend™Jan 24, 2023
Nothing makes us happier than knowing your pet loves the bed. Thank you so much!
