Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Maree
My dog loves her new Bec and seems more relaxed and very comfortable.
Reply from MrFluffyFriend™Jan 24, 2023
Hello! Nothing makes us happier than knowing your pets love the beds. Thank you so much for the positive feedback! 🐾️
Donna H.
I want to return the dog bed. I have emailed you over 10 times and received a response I believe it was in German. I wish someone would respond or call but I have received nothing. It feels like your company is a big fraud …..providing and email where there is no response and not even providing a phone number to contact your so called company.
Reply from MrFluffyFriend™Jan 18, 2023
Hi Donna! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Kit
The XL bed is not as fluffy/full in the bolster and the bottom as the large and small ones that I have. It's just flat. I've tried shaking it out and fluffing it in the dryer....no effect. My trying to increase the fluff of the center using foam or flat pillows is not satisfactory. Is there an option to exchange it for a correctly filled bed? Please contact me. Kit from the mountains near Yosemite NP
Reply from MrFluffyFriend™Jan 20, 2023
Hello Kit. We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Chris A.
My dogs love their bed’s more than me!
Reply from MrFluffyFriend™Jan 24, 2023
Hi Chris! Nothing makes us happier than knowing your pets love the beds. Thank you so much for the positive feedback! 🐾️
Gail M.
My order was dealt with and proceeded quickly. It was packaged well.
Reply from MrFluffyFriend™Jan 24, 2023
Hi Gail! We are happy to know you and your pet had a positive experience at MrFluffyfriend. Looking forward to seeing you again soon! 🐾️
Joan F.
This has nothing to do with your company or the product!!!! It took longer to arrive but l didn’t know that it was shipped from another country. When your rep explained it to me, l got it. Now, the problem with it is my cat who was feral for a long time will not use it. He likes to put his toys in it and will lie next to it but that’s as close as he comes to it. It is so nice and soft, well constructed and a beautiful color. In fact, it matches his color!! So, my friends at Fluffy Friends, we will no doubt have use for it when he has to be put down. He has severe skin problems from allergies that don’t respond to medication.
Reply from MrFluffyFriend™Jan 18, 2023
Hi Joan! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours.
Angela B.
I expected something a little heavier with more durability. I also ordered an extra large I liked the size of the one on your ad. The extra large is tiny and my 42lb dog barely fits it. I am very disappointed and wish I did not spend that much money. The couch one would’ve been better.
Reply from MrFluffyFriend™Jan 18, 2023
Hi Angela! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Anne W.
My dog loves this bed! I was disappointed it took so long to arrive. Missed Christmas.
Reply from MrFluffyFriend™Jan 20, 2023
Hi, Anne. Getting positive feedback from fur parents we serve is always a joy. Thank you for pointing out to improve our delivery services in the future. I want to assure you that your feedback does not go unnoticed. -Team MrFluffyFriend™
