Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Emilie
Product came on time and was as described. Appears to be very nice quality and our dog seems very comfortable.
Reply from MrFluffyFriend™Jan 24, 2023
Hi Emilie! Thank you so much for your feedback. It means a lot to us here at MrFluffyFriend. 🐾️
Vasile
Ordered two extra large beds. My 48 pound poodle is too big. Think you must have sent the wrong size. Sent you one of these “how are doings” and have not heard back. At this moment it appears I have wasted my money. Photos do lie.
Reply from MrFluffyFriend™Jan 18, 2023
Hi Vasile! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Olivia W.
Absolutely rubbish, took 10 days to arrive as didn’t realise it was shipped from wuhan it was packaged all scrunched up in tape , crap quality from china, already the filling has displaced … not worth £20 let alone £70! Do not buy…. Customer service response is just generic and takes ages .
Reply from MrFluffyFriend™Jan 21, 2023
I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product and service.
Rebecca W.
Ordered the wrong size, which is my fault, but when trying to return the product, which hadn’t been opened, i keep getting the run around. Still don’t have the correct size. Customer service did not want to help in the return.
Reply from MrFluffyFriend™Jan 18, 2023
Hi Rebecca! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Neil H.
The bed took an age to come, presumably from China, which was not made clear. Although OK as a bed, their sizing seems to be off - I chose the right size as quoted for my dog (and if anything he is small for breed) and it is barely big enough. Reviews elsewhere have suggested the company are impossible to deal with, otherwise I would have swapped it for a larger one. If buying again I would definitely go for one or even two sizes bigger than quoted.
Reply from MrFluffyFriend™Jan 20, 2023
Hello Neil. Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused.
Lillian P.
I ordered this comfy bed for a friend's dog as a Christmas gift. The bed arrived in approximately two weeks and was just as described. The color and size are perfect and the texture and softness amazing. When the neighbor's puppy comes to visit they both fall asleep in it. The company has great customer service. I had a question, I emailed them and had a response in 24 hours. I would definitely recommend this bed.
Reply from MrFluffyFriend™Jan 24, 2023
Hi Lillian! We are happy to know you and your pet had a positive experience at MrFluffyfriend. Looking forward to seeing you again soon! 🐾️
Dobiluv
My dog loves your products. The products I have purchased are good quality and durable. In my opinion the products (bed and couch cover) were very reasonable priced. Both products wash well. The fact that I can purchase your product via PayPal was the main reason I purchased your products in the first case
Reply from MrFluffyFriend™Jan 24, 2023
Hello! Nothing makes us happier than knowing your pets love the beds. Thank you so much for the positive feedback! 🐾️
CHRISTIANE Vivanco de S.
The large bed is not large enough for my dog. It took quite a while to arrive. I think the photos you display do not reflect the product accurately.
Reply from MrFluffyFriend™Jan 20, 2023
Hello Christiane. We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
