Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Lorna T.
Good morning I still haven’t received my order for dog bed from 2montjs ago
Reply from MrFluffyFriend™Jan 18, 2023
Hi Lorna! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
Joseph S.
Dog don’t like it, need to return it!
Reply from MrFluffyFriend™Jan 18, 2023
Hi Joseph! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Mike A.
When I ordered the bed Delivery was supposed to be 5 to 7 business days. i bought this because I was driving to Atlanta from San Diego. 17 days after I ordered it I left without the bed, It showed up after I left. I think if it was going to take 18 days to get it, I should have notified so I could Cancel the order. But then good customer service is a thing of the past.
Reply from MrFluffyFriend™Jan 18, 2023
Hi Mike! Thank you for sharing your insights with us. It's hard to hear that you had a negative experience. We are working to fix it so that an incident like this never happens again.
Muriel S.
Very please with my purchase although do feel Daisy could have had a smaller size and have enquiries in with you about an exchange thank you M. Smallman.
Reply from MrFluffyFriend™Jan 20, 2023
Hi, Muriel. Thank you for your feedback. We are terribly sorry to know you are unsatisfied with our product size. You can contact us via email at [email protected] so we can look for a solution together. Looking forward to hearing from you! - Team MrFluffyFriend™
Mark, Brooklyn Center M.
Was told 21 days to arrive. Ordered 12/2 and did not receive til January 3. Thought we got scammed and had to go through the worry that we had. Took steps to communicate with your staff…we know you are busy but did not hear back real quick. Now after receipt of product we seem to be on a mailing list. Product is not what the add shows even after working to fluff it up. Could have bought similar bed for a lot less. Sorry, but thank you for the service you did give us. We will see how our sons big pup takes to it to see if your add is true to a pups liking.
Reply from MrFluffyFriend™Jan 20, 2023
Hi Mark. Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused.
Harley
I feel it is overpriced as my dog prefers the bed from the discount store which costs $29
Reply from MrFluffyFriend™Jan 20, 2023
Hi Harley. Thank you for taking the time to write. We wanted to let you know how sorry we are for what happened.
Rosie L.
I was disappointed in the size of the bed for being an extra large because I have a black lab I would need a triple X , Also there’s not enough stuffing in it so when you fluff it all up you still can almost feel the bottom of the floor it’s just need some more fluff.
Reply from MrFluffyFriend™Jan 20, 2023
Hi Rosie. We try to constantly improve them with helpful feedback like yours.
Lisa F.
I finally received my medium size dog bed, and it’s smaller than stated and not half as luxurious as advertised. I have emailed the company 3 times as I’d like to return my unused bed and get my money back. No reply and no number to phone. Very unhappy and £50 out of pocket
Reply from MrFluffyFriend™Jan 18, 2023
Hi Lisa! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
