Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Alison B.
My order isn’t complete. I ordered 2 beds on 5th October and only one has arrived. Despite many emails to you this hadn’t been resolved.
Reply from MrFluffyFriend™Feb 10, 2023
Hi Alison! We're sorry to hear that you're not satisfied with our service. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
marion P.
Love the dog beds, and more importantly, so do our dogs! They are very comfortable and relaxed and happy to use the beds instead of our new suite! The tracking number did not register and the large size bed is not as large as we expected! That is why I’ve given 4 instead of 5 stars. I do recommend the beds though!
Reply from MrFluffyFriend™Jan 25, 2023
Hi Marion! Nothing makes us happier than knowing your pets love the beds. We try to constantly improve our products and services with helpful feedback like yours. Thank you so much for the feedback! 🐾️
Dominique Sonnendrücker P.
Cumplió con mis expectativas. Mi perrita duerme tranquila y feliz
Reply from MrFluffyFriend™Feb 17, 2023
¡Hola Dominique! Gracias por dejarnos una evaluación positiva. Estamos muy contentos de saber que le encantó nuestro producto y nos aseguraremos de transmitir sus amables palabras al resto de nuestro equipo. La satisfacción del cliente es nuestra principal prioridad, y su revisión refuerza nuestros esfuerzos para brindar los mejores productos y servicios posibles. Así que gracias de nuevo por sus amables palabras, y esperamos su próxima compra.
C N.
I purchased 2 beds and only received 1. I sent an email requesting help and 2 weeks later still no bed, no refund and no follow up from the company.
Reply from MrFluffyFriend™Feb 9, 2023
Hi there! We're sorry to hear that you're not satisfied with our service. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Barbara S.
My dogs love, love the fluffy bed. It is so soft and cuddle friendly. The only thing that kept me from giving a 5 rating was the fact that it took forever to arrive, about a month.
Reply from MrFluffyFriend™Jan 25, 2023
Hi Barbara! Thank you so much for your positive feedback. Nothing makes us happier than knowing that your pet loves our product 🐾️
JPCT
Long delivery time and product not as advertised. This dog bed is basically a blanket. Fill is so minimal with zero support. I thought there was an insert that was missing but, no, just poor quality. I have a 65lb dog and her head isn’t even supported by this bed. Not worth $83 dollars.
Reply from MrFluffyFriend™Feb 11, 2023
Hi there! Thank you for sharing your feedback with us. We apologize that we didn't meet your expectations regarding product and service. We want to discuss this with you, so could you please reach out to us at [email protected]. We would like to make things right and hope that you will give us another opportunity to do so."
Jan B.
The product took long to arrive, contrary to why the website said before checkout. The product that arrived also wasn’t the correct size.
Reply from MrFluffyFriend™Feb 11, 2023
Hi Jan! Thank you for sharing your feedback with us. We apologize that we didn't meet your expectations. We want to discuss this with you, so could you please reach out to us at [email protected]. We would like to make things right and hope that you will give us another opportunity to do so.
Mathias
Unseriöses verhalten bei Rücksendung. Hände weg von denen, das gleiche bieten seriöse Shops auch an.
Reply from MrFluffyFriend™Feb 9, 2023
Hallo Matthias! Es tut uns leid zu hören, dass Sie mit unserem Produkt und Service nicht zufrieden sind. Sie können uns per E-Mail unter mrfluffyfriend.com kontaktieren, damit wir gemeinsam nach einer Lösung suchen können. Freue mich von Dir zu hören!
