MYSPACOVERReviews of myspacover.com

Ordering my new cover was pretty easy to do online and the shipping time was accurate, the condition of the box it came in had me worried that the cover was damaged, luckily it was not. My concern is that the stitching is horrible and looks like it is going to unthread just from looking at it, the double plastic wrap is very lumpy under the fabric and makes the appearance worse. I have read numerous horror stories about this companies customer service/warranty claims, and I wish I would have dove further into reviews. Only time will tell how well it holds up, I purchased nearly every upgrade as our tub is now outdoors, I wish I would have ordered from another company that has better reviews and warranty.

I live in the northwest where rain is a thing! Before purchasing, I explained that my hot tub was out in the open and not covered so please sell me something waterproof for my situation. The cover they sent me is anything BUT waterproof. My tub is full to the top in the winter from rainwater filtering through their cover.

Bought a cover, asked for double wrap, got single wrap. They DID send me a new insert that was double wrapped but putting it in the cover was a lot of work! Then after about a year, water started to pool on the cover. I started to bow, going up on the outside leaving a catch area in the middle. They again DID send a new inert but single wrap AGAIN. Upon removing the old instert, it was already wet and moldy. The quality of the warp is NOTHING special. They know 99% will never see it. I would gladly pay more for a better quality product.

Great looking cover but unfortunately the metal beams that keep cover stiff became so corroded that they fell apart only after 2 seasons. Communication was horrendous and is taking months to resolve this matter. Sent various photos of corrosion and last reply was we are talking to our production line. That was 2 months ago.