MYSPACOVERReviews of myspacover.com

Hot tub cover arrived damage and wasn't the fault of MySpaCover. However when I called it was going to take 3 to 4 weeks to get another. Even that wasn't an issue. The issue was that they wouldn't start that process until the filed a complaint with the shipper and they wouldn't commit to how long that might take. I did get a refund after taking a dozen photos, but I also have to dispose of the cover which will mean a trip to the dump and the cost of disposal and fuel. Like all of us, my time has a value for which I didn't expect to get paid, but at least my expenses.

UPDATE - I increased my rating to three stars. After much haggling, MySpaCover.com stepped up and replaced the cover they sent me. Should have been done up front but I will give them two more stars (from my one star rating) for finally replacing the cover that was not made to spec. ORINGINAL REVIEW - MySpaCover.com does not stand behind their product when they make an error in manufacturing. We ordered our spa cover after much back and forth, agreeing to the specs they outlined in their CAD drawing. I was confident they would send us exactly what we ordered given the attention to detail in the CAD drawing that we had to sign-off on. When we received the cover, the handles were on the wrong side. Customer support advised we would have to dismantle the cover, remove the foam from the skin and rebuild it so the handles were on the correct side. This is no easy feat and the outcome will not look like it was professionally built. I advised customer support that I paid full price for a cover that was supposed to be built to spec. MySpaCover needs to either replace the cover or give me a discount that offsets the inconvenience of lifting a lid from the side without handles for the next several years. MySpaCover would not make any concessions. When a company does not manufacture an item to spec, they should do whatever they can to ensure the customer gets a replacement to spec or compensate the customer for the off-spec product. MySpaCover did neither. I will not order from MySpaCover again and will advise friends with hot tubs to steer clear of MySpaCover.