MYSPACOVERReviews of myspacover.com

Low quality-Seams ripped-Refused to honor warranty. I replaced a cover that I had used for 10 years before it became waterlogged and needed replacement. The MySpaCover product failed within 1 year with both heat seals tearing off. After sitting on my claim for a month the company finally stated that it was due to "abuse" and denied my warranty claim. Yet, my prior cover had not such issues for 10 years.

My cover failed and became waterlogged after just 2 winters even though it was under a covered patio and had no damage. Upon inspection I noticed that the core had just a single wrap despite the fact that I paid extra for double wrapping. When I contacted MySpaCover for warranty coverage they refused to honor their warranty because the warranty tag was missing. I never removed the tag, so I have to assume they did before shipping it. Refusing to honor a warranty because of a missing tag/sticker etc is actually illegal thanks to the Magnuson-Moss Warranty Act, but they refused anyway. Do not buy from this company, the quality is poor and they do not stand behind their product.

I would give zero stars of possible. I purchased a cover for my hot tub online and gave the measurements. When the product arrived it was too big and hung over the sides approximately 1 inch. I emailed them with pictures over 2 weeks ago and still have not got a response and they don’t pick up the phone when I call. I would never buy from them again. Worst customer service I’ve ever experienced.

Without damage the spa covers get waterlogged significantly after 3-4 years, which is within the "1-5 year" warranty period they will not honor. It's great the first 3 years but expect to have to replace afterward.

Spa cover ripped at seems after 3 years and company did not honor warranty. I’ve had many spa covers over the years and this is the first to do that. Very disappointed in their customer service based on what they say own their website as having a 5 year warranty.

Ordering my new cover was pretty easy to do online and the shipping time was accurate, the condition of the box it came in had me worried that the cover was damaged, luckily it was not. My concern is that the stitching is horrible and looks like it is going to unthread just from looking at it, the double plastic wrap is very lumpy under the fabric and makes the appearance worse. I have read numerous horror stories about this companies customer service/warranty claims, and I wish I would have dove further into reviews. Only time will tell how well it holds up, I purchased nearly every upgrade as our tub is now outdoors, I wish I would have ordered from another company that has better reviews and warranty.

Warranty is a joke, don't do business with them My 3 year old cover has water in one of the sealed foam inserts. After much back and forth, they said it is warrantied, BUT, I have to pay $285 for shipping for the insert. That is not a warranty; it is a scam

Botched delivery and no follow up. Sent to billing zip, not shipping zip, which was blamed on me. Cover was weeks late and hit me with an extra, excessive delivery charge.