MYSPACOVERReviews of myspacover.com

Terrible Terrible Terrible!!! I never post BAD reviews or comments, making an exception here. I ordered in April...it said 2-7 shipping days. I got it 8/1. I called every week-2 weeks. I wanted to cancel the order and go with QCA Spas that I so foolishly did not in the first place, thinking I could save a couple hundred dollars. It had already been 2 months overdue and they said I would have to pay a very large restocking fee if I canceled since it was already in production! It took over a month just to assign the finished product a shipper!! When we finally get it, it's got square corners not rounded. My drawing on my order shows rounded but it's ambiguous since its a square cover. It's thinner material than expected (fabric) Not Vinyl. I called them again and they would do NOTHING. They said I could buy a new cover at a discount! NEVER buy from them. Any nice reviews HAD to have been posted by their employees or the company itself! I had to give them at least one star in order to post or I would not have given them even ONE mostly because of the time it took, the lame answers I got trying to track it and the fact that they would not discount ANYTHING for not delivering my product timely, as anticipated, or up to the quality described.

UPDATE - I increased my rating to three stars. After much haggling, MySpaCover.com stepped up and replaced the cover they sent me. Should have been done up front but I will give them two more stars (from my one star rating) for finally replacing the cover that was not made to spec. ORINGINAL REVIEW - MySpaCover.com does not stand behind their product when they make an error in manufacturing. We ordered our spa cover after much back and forth, agreeing to the specs they outlined in their CAD drawing. I was confident they would send us exactly what we ordered given the attention to detail in the CAD drawing that we had to sign-off on. When we received the cover, the handles were on the wrong side. Customer support advised we would have to dismantle the cover, remove the foam from the skin and rebuild it so the handles were on the correct side. This is no easy feat and the outcome will not look like it was professionally built. I advised customer support that I paid full price for a cover that was supposed to be built to spec. MySpaCover needs to either replace the cover or give me a discount that offsets the inconvenience of lifting a lid from the side without handles for the next several years. MySpaCover would not make any concessions. When a company does not manufacture an item to spec, they should do whatever they can to ensure the customer gets a replacement to spec or compensate the customer for the off-spec product. MySpaCover did neither. I will not order from MySpaCover again and will advise friends with hot tubs to steer clear of MySpaCover.

I ordered a spa cover 12 WEEKS ago. still hasnt shipped. Cusctomer service sucks to say the least!! DO NOT Buy from this company!

Great looking cover but unfortunately the metal beams that keep cover stiff became so corroded that they fell apart only after 2 seasons. Communication was horrendous and is taking months to resolve this matter. Sent various photos of corrosion and last reply was we are talking to our production line. That was 2 months ago.