MYSPACOVERReviews of myspacover.com

The company offers free shipping anywhere in Continental United States. Once you order one of their spa covers they cry poor and say that they can’t ship to your location without you paying half the shipping fees because their nearest shipping partner is 7 hours away. I live 3 miles off off I90, not exactly in the middle of nowhere. I also offered to pick up in Missoula or Spokane and they didn’t have anyone close. Scam! Buy from a company with more honesty.

This company never delivered the product, and will not refund me. I've been speaking w/ Justine from customer service for 3 months now, no refund even though she has promised repeatedly it will come. STAY AWAY, this company is a fraud.

I ordered a top of the line customer hot tub cover and specifically paid for high durability. The cover immediately ripped on arrival under normal use- I have had hot tubs for two decades. This was not built right. Upon closer inspection, only one layer of plastic was included, not double wrapped as I paid for. HOWEVER, after I filed a complaint with the company and Attorney General of California and Washington, MySpaCover sent me a replacement. I am satisfied. I would prefer to receive what I pay for and this took lots of my time, but I appreciate Justine of MySpaCover helping to get this done. I needed a spa cover that worked. Thank you.

I bought a spa cover for my hot tub. It only lasted barely 5 months. On the website it has a 1 year repair or replace warranty. After contacting Myspacover.com via email and phone. They will not stand by their warranty. They simply say, "We don't have one to send you." The product they sell is of poor quality and they don't stand by their stated warranty.

First it took twice as long as they told me and what it said on the website from the time I ordered till I got it. Also color was not what their picture showed. When I called and e-mail to tell them I was not happy and asked about they "100% Satisfaction Guaranteed" they told me in an e-mail that they were 100% satisfied that it was what I ordered so therefore would not be doing anything. So buyer beware their 100% satisfaction means they are satisfied not the customer.

I finalized my order on 5/19, got my cover on 8/19. Like everyone else I emailed, to no avail. I didn't get responses until I demanded a refund. I was told Covid decimated their work staff. I had to threaten them with a refund 2 more times. When the cover arrived it had a "Made in Mexico" tag. It is a good looking cover and it is a good fit.

Company does not verify their products match other manufacturers dimensions. Do not assume just because you pick your manufacturer and product number on MySpaCover.com will be correct, they are not. Shipping delays are horrendous add 1-2months on any quoted delivery dates from MySpaCover.

AWFULL! Customer service is terrible. Paid for my cover 6 weeks ago and just received word from them they need more information. Read the reviews!! Don't waste your time....