MYSPACOVERReviews of myspacover.com

Do not do business with this company! I ordered a cover ( over $800) on August 23. They kept asking for measurements that I had already given them. I sent copious photos. They advertise a lead time of 2-3 weeks with a delivery taking 7-10 days. After 2 months of waiting I threatened to cancel my order, and suddenly it’s “ in production “, to be finished in “ 2-3 weeks”. I deeply regret giving them my money. I am still considering canceling because they have not delivered as promised, and your guess is as good as mine if and when I get my cover. It will be snowing soon and my existing cover is in bad shape. The new one should have been here by the end of September according to their website promises. Avoid at all costs unless you like to spend your spare time making complaints to the CA Attorney General, BBB ( F rating), and dragging this business to small claims court.

So I bought the upgraded version and paid extra. Ordered in December, shipped a month later. Arrived about 6 weeks after ordering. Premium Energy Saver+Double-Wrapped Core+Weather Shield - Brazilian Mahogany. Less than 9 months old and it's already warping as shown in the photos. I keep it clean every week as directed. I should have just bought the original vinyl one from the manufacturer. Don't spend extra on these they aren't built well with this fabric. My vinyl one looked new - but was waterlogged after 4 years. This one looks like crap at 9 months.

1.took to long 2. no center filler in the middle 3. called they told me the factory middle piece was not included ( yet if I ordered from OEM Company it would have been included 4 I dislike the quality dont go cheap just order from the company that sells OEM replacemets not this place

Hot tub cover arrived damage and wasn't the fault of MySpaCover. However when I called it was going to take 3 to 4 weeks to get another. Even that wasn't an issue. The issue was that they wouldn't start that process until the filed a complaint with the shipper and they wouldn't commit to how long that might take. I did get a refund after taking a dozen photos, but I also have to dispose of the cover which will mean a trip to the dump and the cost of disposal and fuel. Like all of us, my time has a value for which I didn't expect to get paid, but at least my expenses.

Giving 1 star because 0 isn’t an option. Ordered cover which included free shipping. Received several emails requesting more details which I had already supplied. Then I received another email stating that they don’t ship to my address and if I could redirect to another address. Like that makes any sense! So then they quoted that it would cost them $29129 to ship to my location. I’m hoping they inadvertently left out the decimal point. So I’m assuming they were stating it was almost $300 shipping. This company is shady for sure and I would recommend staying away. I requested a full refund and explained that I have all our correspondence to forward to my CC company if a full refund was not made quickly. To my surprise within 30 minutes my refund had been made. Now I’ll monitor my information. I can’t recommend this company.

Spa cover purchased April 2020 but was not delivered until June. 4 years later inner seams separated and the cover absorbed so much water it now weighs a ton and broke my cover lift. When contacted because it was still well above within the warranty period, they requested 3 rounds of pictures before deciding it was not due to workmanship The cost of this cover has doubled in the past 4 years. They would not honor their warranty or even consider a discount on a replacement. This made in Mexico product is a ripoff and MySpaCover is dishonest to its core.

I ordered my spa cover on Jan 10th, and it was delivered on Jan 29th. I was told to expect 8 weeks! Appears to be great quality and fits perfectly snug. I called them once just to confirm everything and they were quick to respond and great over the phone. VERY SATISFIED!

Contrary to the advertising by MySpaCover, its spa cover is NOT "long lasting," is NOT "high quality," and is NOT "well made." Instead, it is poorly manufactured, of poor quality, and is very poorly made. I ordered the top quality product advertised but the stitching on my spa cover failed in numerous places due to serious defects in the manufacturing process. Although advertised to last 5 years (with a five year warranty which the company refuses to honor), the spa cover I bought lasted only THREE years and several months. When I sent the company photos of the numerous defects, the manufacturer refused to provide a replacement or even a partial refund, claiming "normal wear and tear." Since this flimsy product cannot survive "normal wear and tear," you should not buy from this company, which refuses honor its warranty and makes a mockery of the public by its continued blatantly false advertising. Contrary to the advertising by MySpaCover, its spa cover is NOT "long lasting," is NOT "high quality," and is NOT "well made." Instead, it is poorly manufactured, of poor quality, and is very poorly made. The stitching on my spa cover failed in numerous places due to serious defects in the manufacturing process. Although advertised to last 5 years (with a five year warranty which the company refuses to honor), the spa cover I bought lasted only THREE years and several months. When I sent photos of the numerous defects, the manufacturer refused to provide a replacement or even a partial refund, claiming "normal wear and tear." Since this flimsy product cannot survive "normal wear and tear," you should not buy from this company, which refuses honor its warranty and makes a mockery of the public by its blatant false advertising. This company is growing rich by treating its customers like dirt and fraudulently selling a substandard product via a warranty which it refuses to honor.