MYSPACOVERReviews of myspacover.com

Bought the regular vinyl cover and upgraded foam wrap in July 2023. The vinyl was already ripping when we used the warranty to upgrade to the all-weather cover in July of 2024. In April of 2026, the upgraded cover was already ripping at the seams and the foam wrap was waterlogged any moldy. When we tried to apply for the warranty, they said it was "Normal wear and tear" and not covered under the warranty. Normal wear and tear after less than 2 years? For a $600 cover?? I asked to have a supervisor review the claim and again, it was denied. Stay away from this company with poor workmanship and even worse customer service.

DO NOT BUY FROM THIS COMPANY!! They refuse to stand behind their product. I had my cover for well under two years, it got waterlogged with no visible damage to the cover and they refused the warranty claim. It was like they didn't review it at all, just sat on the request and then shot a quick "Normal Wear and Tear". I would never send anyone to this company.

They do not honor their warranty!!! They refuse to give the name of person who makes the decision. They will not say what would constitute a valid claim. Nylon cover failed. Warranty does not cover sun damage.

After a lot of measuring, the cover came out righ and was delivered a couple days sooner than expected. I had a couple questions about attaching the cover lift and called the number on the cover. Nobody answered the phone, it just rang and rang. Called again on another day and tried a different extension, but to no avail. The cover was $600 and I still need to attache dthe lift, but I have questions. They put stickers where the lift should attach on the sides, but nothing on the back. So far the cover looks and fits good.

I paid almost 600.00 for a cover Dec 2025. It showed up with the fold on wrong size. I photod it and put back in box assuming that would be corrected. Going back and forth for 2 weeks with denials, I realized my techs word against them so gave up. First part of February I took back out of box to actually use and noticed the underside had several small tears and one side seems to be hiding water. I sent photos as soon as I noticed. There was no damage to shipping box. And again, the 1 to 5 year warranty wont cover. They even had gall to offer me a replacement cover and shipping for 50% but no full refund. My advice to you, is to read the other reviews since this seems to be typical and if you are going to spend 500.00 on cover, use a company with better reviews and customer service. I should not have tried to get a discount cover because this cover will not last a year. They wont cover wirh warranty as their covers are inspected before shipping. They wont even bidge with knowledge the tears are on the side that touches water. No sharp edges. ​

BEWARE BEWARE BEWARE!!! Before trusting this company and their terrible product that ripped within weeks - When I followed their "warranty" instructions they say whatever they can to NOT STAND BEHIND THEIR PRODUCT. in this day and age with so many other companies that are all about customer service DON'T WASTE YOUR MONEY!!!

I guess I should have looked up their 1.7 rating from reviews. They are truly a terrible company and service. Find your spa cover ANYWHERE ELSE. It’s also obvious by their bad ratings they don’t even care to try and turn it around.

The first cover I received would not lay flat on my hot tub—there was about a 1" gap that allowed heat to escape. I contacted customer service the same day, and they sent a replacement. The second cover still had a 1/2" gap, so I reached out again. They shipped a third cover, but this one also didn’t lay flat, was missing the heat shield in the fold, and the workmanship was noticeably lower quality than the previous ones. At that point, I filed a complaint with my credit card company. MYSPACOVER responded by saying that a 1/2" gap is “within tolerance for custom-made insulated covers.” If you’re okay with heat escaping from your hot tub, then by all means, buy a MYSPACOVER.