Average
Based on 780 reviews
Namco Pools3.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Namco Pools is the largest retailer of above ground swimming pools, hot tubs, and patio furniture in the Northeast. Our pool experts specialize in providing professional guidance with the largest selection, availability, priority delivery, and the lowest prices with financing available. Namco’s mission is to bring the best pool, hot tub, and patio ownership experience to families and share our passion for outdoor living products and services. We hope to make a difference within our communities and give our customers an experience that exceeds expectations.
Namco Pools (namcopool.com) has 780 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
780 approved reviews, newest moderated first
Robin M.
Couldn’t get my discount code to process 😒
Reply from Namco PoolsSep 6, 2022
We're sorry for the inconvenience! We are currently working on fixing the code and will reach out when we have resolved the issue so that you can use your discount!
cheryl C.
i had a coupon for 20 percent off coupon that it did not process
Reply from Namco PoolsSep 6, 2022
We're sorry for the inconvenience! We are currently working on fixing the code and will reach out when we have resolved the issue so that you can use your discount!
Jennifer P.
I am pleased to tell you that Marc from Namco went above and beyond to get this issue rectified. I truly appreciate the great customer service and the determination that he had with getting me new cushion covers:) A follow-up to my previous review
Reply from Namco PoolsAug 26, 2022
Thank you for the updated review Jennifer! We are so glad Marc was able to help and get you new cushion covers. We hope to see you again soon!
Jan D.
Lovely , very helpful salesperson went way above any effort I expected and found a patio set to match the one I bought in early spring. Super service both times with this young lady. I believe her name is Destiny. I can’t begin to thank her enough! Great store in Poughkeepsie!
Reply from Namco PoolsAug 26, 2022
Jan, thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back. Until then, we’re here if you need anything.
John C.
Your store would not let me complete an order
Reply from Namco PoolsAug 15, 2022
Thank you for reaching out John. We hope Marc was able to help resolve any ordering issues and we hope to work with you again in the future.
James
Steve was very helpful with ensuring my order was processed correctly.
Reply from Namco PoolsAug 8, 2022
Thank you James! It was a pleasure working with you and we hope to se you again soon!
Bonnie H.
Ordered pool, received email that only showed order # and invoice # nothing else. Since then no communication-nothing to say working on your order, approximately when we can expect it to ship ect I will update this with saying Marc from Namco is the absolute best! He contacted me back when he said he would. He did everything he could to make us satisfied and he did. So if his boss can get this I would appreciate it, he deserves accolades for his dedication to the customer! Thank you Marc, your the best
Reply from Namco PoolsAug 8, 2022
Thank you for reaching out Bonnie. Customer Service has reached out to help with your purchase. Please let us know if you have any other questions or concerns. Thank you!
customer
I am not satisfied, I bought a pool and the engine was very weak and it was not possible to clean the pool, I went to the store 07/27/2022 to complain and they asked to call the custom service, I did not have good service, I explained about the engine and I did not pay attention. I used it 1 time and I'm still paying for the pool without being able to use it in the summer. I would like to be able to change the pool so my son can enjoy the summer,
Reply from Namco PoolsAug 1, 2022
We're sorry to hear that you are having trouble with your filter. Unfortunatly there is no name or email associated with your review, so we cannot reach out to you directly. Please give us a call at 866-762-3094 so we can help resolve any problems. Thank you!
