Average
Based on 780 reviews
Namco Pools3.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Namco Pools is the largest retailer of above ground swimming pools, hot tubs, and patio furniture in the Northeast. Our pool experts specialize in providing professional guidance with the largest selection, availability, priority delivery, and the lowest prices with financing available. Namco’s mission is to bring the best pool, hot tub, and patio ownership experience to families and share our passion for outdoor living products and services. We hope to make a difference within our communities and give our customers an experience that exceeds expectations.
Namco Pools (namcopool.com) has 780 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
780 approved reviews, newest moderated first
Courtney H.
Customer service is awesome!! Love my pool!!
Reply from Namco PoolsJul 12, 2022
Thank you Courtney! We are so glad you love your new pool. It was a pleasure working with you and we hope you enjoy the rest of your summer.
Kim
There was multiple issues with the install…. I called the Namco store, emailed customer service, called customer service over and over… for 3 weeks with no response. The installers started a fight in our backyard.. there were numerous items missing from my order which I had to drive to the store to pick up… and a complete lack of follow through from the customer service department.
Reply from Namco PoolsJul 11, 2022
We're very sorry for this experience. We have contacted the installer regarding the incident as that is not how we want our subcontractors to act on a job site and represent Namco. Customer service has left an email and voicemail regarding your liner issue and will reach out again today to help resolve the issue.
Maria
Ordered Pool in March with install date of June 23. Namco delivered pool about 8 week prior to install...WITH IMPORTANT MISSING PART and a warped piece. Installers could not install. Corporate assured me they were sending another install company and reassured they would be there the following week at least 3 times...They never showed and no phone call. Corporate promised a gift certificate for store...never received one. Also they told me the parts would be sent overnight. This all happened on a Tuesday...I received parts the following Tuesday. Was told I would have a restocking fee for returning pool if that was what I decided to do. I am on my own now for install half way through the summer. BUYER BEWARE!
Reply from Namco PoolsJul 11, 2022
We are sorry for any inconvenience, Maria. All components needed for your pool have been delivered and someone from corporate office will be following up with you shortly regarding in-store credit.
scerbin
Sent the wrong cover (again).
Reply from Namco PoolsJul 5, 2022
We're sorry for the inconvenience. We cannot find an order with the email used for this review, so if you can, please give us a call at your earliest convenience and we will resolve this issue. Thank you!
Amanda L.
I had a have a great experience everytime, Their team is very helpful and they store is very clean. It’s a happy environment to be in. Thank you Namco for all you do!
Reply from Namco PoolsJul 5, 2022
Amanda, thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back. Until then, we’re here if you need anything.
Lisa
I had to get a liner replaced 2 times each time I had to pay for water to be pumped out and new water replaced. This company refused to help with the cost of replacing water. Not a happy person with this company.
Reply from Namco PoolsJul 5, 2022
We're sorry for any inconvenience we have caused you and we hope to have the chance to make it up to you in the future! If you have any further questions or concerns, please feel free to email us at [email protected].
Debra Y.
Customer service was great. Vinyl liner, very unsatisfied. It not fit well, to small. Pool collapsed, flooded backyard.
Reply from Namco PoolsJul 5, 2022
We're very sorry for the inconvenience we have caused you. We hope to have the chance to make it up to you in the future If you have any further questions or concerns, please feel free to email us at [email protected].
Diana
We are having the worst experience with the installation department, looks like namco hires an external company and the manager is not professional at all, we're schedule for monday, no call no one showed up, then she called at 9:30pm, she is been playing with us saying she is working on and will call us back later with the date and time and never calls back, her voice message machine is full, and now she started yelling at me when I ask her if she is going to do her job or if we need to ask for a refund, she got mad when I said this is not professional and is very irresponsible.
Reply from Namco PoolsJun 27, 2022
Diana, we are very sorry to hear that you are having a bad experience with one of our installers. If you can, please call us at 866-762-3094 and we will do our best to make this right!
