Excellent
Based on 672 reviews
Aloha by NCR Voyix4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today NCR Voyix transforms the stores and restaurants experiences with cloud-based, platform-let SaaS and services capabilities.
Aloha by NCR Voyix (ncrvoyix.com) has 672 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
672 approved reviews, newest moderated first
PRISCILLA
When I call my issue is taken care of rt away, great customer service.
Reply from Aloha by NCR VoyixMay 14, 2024
Hi Priscilla. Thank you for your sharing your experience with us. We're happy to hear your issue was resolved in a timely manner by our team.
Pat
The time to resolve issues is too long. I am still having tech support work on an issue that has been over 2 weeks. There is no communication between techs. One tech will call have the GM complete some problem solving tasks. The problem is not resolved . Then a few hours a later a different tech will call and have the same tasks. When the tech's call they will put our GM's on hold for an hour. Our GM's cannot be offline on hold for an hour. This is not acceptable
Reply from Aloha by NCR VoyixMay 14, 2024
Hi Pat, thank you for sharing your feedback. Our team is looking into this and will follow up with you to correct this.
Marija Z.
Satisified with the customer service provided, as well as time needed for resolution of incident, and professionalism and commitment shown by assigned agent on this case.
Reply from Aloha by NCR VoyixMay 7, 2024
Thank you for your sharing your experience with us. We're happy to hear your issue was resolved in a timely manner by our team.
Tom
so many clouds
Reply from Aloha by NCR VoyixMay 7, 2024
Thanks for your feedback.
Marc
Easy and efficient. Issue was quickly resolved.
Reply from Aloha by NCR VoyixMay 7, 2024
Thank you for your sharing your experience with us. We're happy to hear your issue was resolved in a timely manner by our team.
Michael
The Aloha group is well organized, knowledgable and responsive. The overall training is lacking in critical areas that left me trying to teach myself the nuances of how to access information and sunscreens. Training needs to not be so rushed, rely on handouts and videos.
Reply from Aloha by NCR VoyixMay 7, 2024
Hi Michael, thank you for the feedback. We will relay your message.
Payments
You guys responded in a timely manner and provided me with the documents I needed. Thank you!
Reply from Aloha by NCR VoyixMay 7, 2024
We’re happy to hear about your great experience with our support team. Thanks for being a valued customer.
Scott
He got the information I need and I got on with my day
Reply from Aloha by NCR VoyixMay 1, 2024
Thank you for your sharing your experience with us. We're happy to hear your issue was resolved in a timely manner by our team.
