Great
Based on 68 reviews
Neon One4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Neon One is the nonprofit relationship management platform designed to help small and midsize nonprofits build the personal connections that fuel their missions and drive growth. By centralizing all data and tools, Neon One gives teams a true 360° view of every donor, volunteer, and member, replacing fragmented spreadsheets with meaningful insights. The platform simplifies growth by automating personalized communications and routine tasks, ensuring every supporter feels valued while saving staff precious time. The impact is clear: organizations using Neon One see an average 33% increase in donations within the first year. Neon One is built to grow alongside each organization as its community expands. Unlike other nonprofit CRMs that increase costs based on record counts, Neon One offers a fair pricing model based on a nonprofit’s annual revenue. This ensures that growing organizations are never penalized for expanding their supporter lists or increasing their outreach. By aligning costs with financial capacity, Neon One remains a sustainable, long-term partner for nonprofits dedicated to increasing their social impact and donor loyalty. Neon One provides industry-leading support, with free live chat, email and phone support being included for all customers.
Neon One (neonone.com) has 68 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
68 approved reviews, newest moderated first
Nanette A.
iit covered a lot in a short time. We may need another video but it got me started. Thank you.
Reply from Neon OneAug 7, 2026
Thank you so much for your feedback! We're so glad that you were able to help that you needed to get started.
Anita
Very responsive team when questions are submitted. Someone is really using resources to help the non-profit world. Kudos!!!
Reply from Neon OneJul 24, 2026
Thank you so much for your kind words!
Naomi
Got on chat because I was having problems changing something on an event ticket thing. The tech was very encouraging and helpful!
Reply from Neon OneJul 20, 2026
Thank you so much for taking the time to share your chat experience. We are thrilled to hear that our tech support team provided you with the help that you needed!
John
I started working with Neon One CRM and Arts People a few months ago. The spin up webinar was very helpful and most of the operations are intuitive and easy to pick up. The integration between the various functions within the two applications is relatively seamless. Any issues or questions I had during operations was quickly and competently addressed by the support team members. Those same people were also helpful and friendly on the application specific webinars. In addition, the interaction with public facing operations has led to a quicker and more secure ticketing process.
Reply from Neon OneJul 20, 2026
We are thrilled to hear that our webinar was helpful and that you are finding the CRM and Arts People operations so intuitive to pick up! We're also so glad to hear that our team has been able to provide quick support when you need it.
Development
Neon is fabulous!
Reply from Neon OneJul 20, 2026
Thank you so much for your kind words!
Cilicia
The Neon support representative responded timely and friendly and give me insight that helped me resolve the issue.
Reply from Neon OneJul 6, 2026
Thank you so much for the kind words! We're thrilled to hear that our support representative provided the friendly, timely insights that you were looking for.
Maggie
The system is user-friendly, and we're happy with the system and its features. The staff are very knowledgeable, easy to work with, and available for questions and are responsive. Some of the onboarding went very quickly, and there could have been a bit more how-to instruction (or videos available) for daily tasks (inputting data, configuring letters, etc.). Having input from the data specialist prior to uploading would be beneficial to discuss available downloads from previous program. The maximum of 6 data spreadsheets added some work when we initially could have done a full export from Bloomerang which included everything needed for the import. Not being aware that importing the attachments from our previous system would be an additional cost was unexpected. Making the sales team aware of that to let customers know up front would have been good.
Reply from Neon OneJul 6, 2026
Thank you for sharing your experience! We really appreciate your candid feedback about your data transition and the unexpected attachment costs, as transparency is so important to us. Your insights help us improve our upfront communication and refine the onboarding resources we provide to better help organizations in the future!
Matt
Fast, helpful responses to questions - even when it's not the answer you're hoping for :)
Reply from Neon OneJun 26, 2026
Thank you so much for sharing this! We always strive to deliver fast, honest, and helpful answers to your questions, even when the news isn't exactly what you hoped to hear.
