Great
Based on 68 reviews
Neon One4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Neon One is the nonprofit relationship management platform designed to help small and midsize nonprofits build the personal connections that fuel their missions and drive growth. By centralizing all data and tools, Neon One gives teams a true 360° view of every donor, volunteer, and member, replacing fragmented spreadsheets with meaningful insights. The platform simplifies growth by automating personalized communications and routine tasks, ensuring every supporter feels valued while saving staff precious time. The impact is clear: organizations using Neon One see an average 33% increase in donations within the first year. Neon One is built to grow alongside each organization as its community expands. Unlike other nonprofit CRMs that increase costs based on record counts, Neon One offers a fair pricing model based on a nonprofit’s annual revenue. This ensures that growing organizations are never penalized for expanding their supporter lists or increasing their outreach. By aligning costs with financial capacity, Neon One remains a sustainable, long-term partner for nonprofits dedicated to increasing their social impact and donor loyalty. Neon One provides industry-leading support, with free live chat, email and phone support being included for all customers.
Neon One (neonone.com) has 68 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
68 approved reviews, newest moderated first
Diane
Helpful in a critical time.
Reply from Neon OneMay 18, 2026
Hi there, Thank you so much for the kind words! We are absolutely thrilled to hear that we could be so helpful during such a critical time for your organization. Navigating those high-stakes moments is always easier when you have the right support, and we love being the team you can count on to keep things running smoothly. Warmly, The Neon One Team
Bob
Awesome service fixed my problem
Reply from Neon OneApr 20, 2026
Thanks for the kind words! We're so happy to hear our team stepped in and got everything back on track for you. If you ever need another hand, we’re always here to help!
Leah G.
From having been a dedicated customer of NeonOne for the last 4-years, I was recently dismayed to have received terrible customer service when our sales rep, Joe, would not allow a cancellation of an expensive add-on product on the date of renewal. I had felt that the organization had been a friend and partner to nonprofit organizations, but it has been become apparent that they employ unfair tactics to lock small and financially vulnerable organizations into predatory practices. What a disappointment, especially in these incredibly difficult times for nonprofits in the USA
Reply from Neon OneApr 17, 2026
Thank you for being a dedicated partner over the last four years. We apologize for the frustration caused by one of your add-ons automatically renewing. It's our goal to be a supportive guide for your organization, and we take your concerns seriously. We've escalated this to our Customer Success team, and they will follow up with you directly regarding your add-on cancellation. We truly value being able to support your organization and want to ensure you are supported.
Sue
I got a response right away from Ty. He asked for some more information to properly address my question. Once I sent it, he got back to me immediately with an answer to my problem.
Reply from Neon OneApr 17, 2026
Hi there! Thank you so much for sharing your experience with our team. We're thrilled Ty was able to jump in and resolve your issue so quickly. Providing fast support is exactly what we strive for to help you stay focused on your mission!
John
Functionality of the CRM and Website program.
Reply from Neon OneApr 13, 2026
It’s wonderful to hear that you are finding Neon One's CRM and website tools helpful for your work. We designed these tools to work together seamlessly, so you can spend less time on tech and more time building those personal connections that drive growth. We are so glad to be a part of your organization's journey!
Judy
Quick turnaround this time
Reply from Neon OneApr 13, 2026
Hi there! We’re so happy our team could provide such a quick turnaround for you. Saving you time is a top priority for us, as it lets you get back to the personal connections that drive growth. We’re always here to lend a hand whenever you need it!
Allena
My concerns were answered in a timely manner and with the understanding and empathy that I am new to this platform and was not fully able to proceed without assistance.
Reply from Neon OneApr 13, 2026
We love to hear that our team supported you with empathy and quick answers while you find your footing. We know learning a new platform is a big undertaking, so we are glad to help you move forward with confidence.
Neon One Integration C.
The support staff that helped with our data integration is well-informed and patient. They allowed me to ask very specific and detailed questions, understanding that the state of the data is critical to the success of our overall membership program. They did their best to explain their CRM's strengths and limitations in a way that will enable us to get the most out of it once we've set a strong foundation based on established standards.
Reply from Neon OneApr 7, 2026
We're so happy to hear that our team provided the patient, knowledgeable support you needed to get your data integration just right. A solid foundation is so important for a successful membership program, and we love helping you navigate those details. We look forward to seeing how these personal connections drive growth for your mission!
