Reply from Nest CollaborativeFeb 12, 2025
We appreciate you sharing your feedback with us. From your review, it seems as if you have received an EOB from your insurance company. Please note that an EOB is not a bill; rather, it’s a statement from your insurance company detailing what has been processed, what’s covered, and what may remain for you to pay.
The amount listed on the EOB is often the total cost of the service before any discounts, adjustments, or insurance payments are applied. We want to assure you that you do not owe the full amount listed on the EOB. Your actual balance due, if any, will be determined once your insurance has completed their processing and applied their coverage. Behind the scenes, our billing team advocates for you to the insurance company, including filing appeals that may take months after your appointment. The majority of our patients pay $0 out-of-pocket for our services.
We hope this helps clarify the situation but if you have any further questions or concerns, our billing team is happy to assist you in understanding your EOB and any next steps. Please don’t hesitate to reach out to them at [email protected].
Additionally, we always want to make sure your questions and concerns are addressed and answered, which can result in the need for multiple consultations to address all issues depending on each patient's unique circumstances.
