Excellent
Based on 388 reviews
NetReputation4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
NetReputation is the premier online reputation management and crisis communications firm trusted by the world's most recognized Enterprise and SMB brands, influential executives, and discerning private individuals. Through a powerful fusion of advanced content strategy, crisis response, reputation monitoring, review management, digital privacy, and precision SEO, we help our clients take control of their digital narrative. We shape how the world sees you and your brand, to ensure you dominate the search results that matter most.
NetReputation (netreputation.com) has 388 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
388 approved reviews, newest moderated first
customer
We had several negative Google Reviews that were clearly not written by real people. Google failed to remove these when we flagged them, but NetReputation did so in a matter of a few days.
Reply from NetReputationSep 12, 2024
Thank you for the feedback, Mark! We’re really happy we could help you sort out the review issues quickly. If you need anything else, don’t hesitate to reach out—we’re always here to assist!
Michael W.
I was Skeptical I have hired a company just like this before all they did was take my money. This company gave me instant results. Thank You Net Reputation.
Reply from NetReputationSep 11, 2024
Thank you for sharing your honest feedback, Michael! We understand how hard it can be to trust again after a bad experience, and we're so glad we could show you the results you were looking for. If you ever need anything, don't hesitate to reach out. We’re here to help!
AST
Thank you to John Borkowski and his team at NetReputation. They did exactly as promised and with no delay. I would not hesitate to recommend them to any business.
Reply from NetReputationSep 11, 2024
Thank you so much for sharing your experience! We're so glad John and the team could meet your expectations and deliver what we promised. It’s always great to hear when our clients feel confident enough to recommend us. We're here anytime you need us!
Lauren T.
Hayden Koch has been a tremendous help with our firm's online campaign project. He is always responsive, dedicated to finding the best solutions for our specific needs, and stays on top of all our on-going campaign projects. Additionally, we are very pleased and impressed on how quickly Hayden and NetReputation has been able to remove pesky, negative Google business reviews that were made by individuals unrelated to the firm. We are truly appreciative of his professionalism and the work he has done. I highly recommend NetReputation's services!
Reply from NetReputationSep 10, 2024
Thank you, Lauren! We’re happy to hear how much Hayden’s support has helped your team. Knowing we could assist with those reviews and your campaigns makes what we do worthwhile. We appreciate your trust in NetReputation!
Brian
I spent $5.7K with this company to remove job related legal search results. They claimed sites could either be removed or pushed down by a suppression campaign. I entered into 2 different contracts promising this. Neither worked and they keep asking for more money. False verbal promises and not meeting terms of their contract. Next step is the BBB since I have not received a refund.
Reply from NetReputationSep 10, 2024
Dear Brian Thank you for sharing your concerns. You had two campaigns with us: one in early 2023 for $1,800 removals and a different campaign for $4,800 suppression. We provided a $900 refund on the removals campaign in June of 2023 because it had a 90-day guarantee, and one of the 2 links selected was unable to be removed. You returned to us in November 2023, several months after that refund, and signed up for the suppression campaign. The online suppression campaign aimed to reduce the visibility of 3 specific negative URLs by promoting positive assets. Due to the dynamic nature of search engine results, complete and permanent suppression cannot be guaranteed. However, we did push 2 of the 3 links off the first page within the first 90 days. We did not leave you hanging after that; we offered a 90 day courtesy extension and saw further positive movement. Your contract clearly states: "The deliverables listed are intended for a 3-month campaign. For campaigns shorter than 12 months, a Maintenance Plan is recommended to sustain results. A $300 yearly fee is required to maintain your multi-page personal website. Keeping the website active is crucial to maintaining the results." Without ongoing maintenance, suppression effects can diminish over time. We understand your frustration, but maintaining results requires continued effort. All of the digital assets we created were handed over to you during an offboarding meeting, and instructions were given so that you or another firm can continue the necessary activity to build authority to the nine positive assets on page 1, to finish the job. There was no immediate reversion to your results once we stopped our work, as you claim. Instead, the most challenging link remains in the middle of page one of your search results. Regarding your refund request, we stand by the work completed per the contract terms. We are open to discussing potential solutions to address your concerns, but please keep in mind that further work will involve additional costs. We have explained this on several occasions. We have not ignored your phone calls or emails as you stated on the BBB. You can continue to attack us on review sites, but it will not change how search engines work, and we will not give a refund based on your threats when one is not owed.
William K.
I have been working with my dedicated team for over 2 years, and these guys do a fantastic job. We've learned a lot from each other and developed a cohesive name-space management campaign to ensure the practice is shown in a positive light with solid reviews. A responsive team who always appear eager to do even more.
Reply from NetReputationSep 6, 2024
Thank you, William! It’s been a pleasure working with you over the past two years and seeing how our efforts have aligned with your goals. Looking forward to seeing what we can accomplish next!
Kaur
I had a project, which had unexpected hiccups along the way. I appreciated Danny and the team's customer service during those times. Danny always made himself available to provide account support and provided counsel when the project became more nuanced. I am hopeful that the end result will be favorable, as Danny has demonstrated his commitment to providing the contracted resolution! Thank you!
Reply from NetReputationSep 3, 2024
Your feedback truly matters to us. We understand how frustrating it can be when things don’t go as planned, and we're glad Danny and the team were able to support you through it. Thank you for your patience and trust!
Costumer
After a hard time due to digital bullying, I contacted NetReputation and they quickly provided a good option to protect my reputation. They effectively do what they promise, and they were able to lower all negative posts down the search engine. I worked with Danny Thompson who was very helpful. I bought the 6 month campaign and am very satisfied with them. Thank you!
Reply from NetReputationSep 3, 2024
We appreciate you sharing your experience! Danny and the team work hard to make sure our clients feel supported, and it means a lot to know you’re satisfied with the results. Thank you for trusting us!
