OnLogicReviews of onlogic.com

Reply from OnLogicMay 10, 2019

Thank you for sharing your experience with us and we are sorry that we did not completely live up to your expectations. We take these reviews seriously and wanted to let you know that we've taken steps internally to ensure these types of challenges don't happen in the future. We've improved how our configuration for auto boot works on our back end, which may have contributed to the issue you experienced. We've also conducted ongoing training with our Sales team to ensure the needs of our customers are met with their configurations (to include internal storage). It seems that some troubleshooting guidance for activating Windows was sent, but we are glad you were able to resolve it independently. Our aim is to provide exemplary customer service alongside our hardware, so we thank you for helping us become better. We do hope we get the chance to serve you again in the future!

Reply from OnLogicMay 15, 2019

Thank you for the feedback. We're sorry that you experienced challenges with our hardware and that we were unable to provide a solution for your project. Regarding your refund, our records indicate we did not receive all of the components in the return which is why a partial refund was issued. If you feel this was an error, please reach out to us at +1 802 861 2300 so that we may remedy your concern.