Excellent
Based on 1,166 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HOBO Data Loggers, a LI-COR brand, makes highly accurate, reliable monitoring solutions for outdoor, indoor, water, and cold chain applications. Brands include HOBO, a name that’s now synonymous with “data logger,” and our InTemp line, for monitoring vaccines & pharmaceuticals, as well as food, in transportation and storage environments. USB, Bluetooth-enabled, and web-enabled solutions for remote monitoring feature data loggers that measure temperature, relative humidity (RH), carbon dioxide (CO2), water level, energy, soil moisture, and more. We deliver a high level of customer satisfaction and provide unlimited free technical support.
HOBO Data Loggers & InTemp Monitoring Solutions (onsetcomp.com) has 1,166 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
1,166 approved reviews, newest moderated first
Tiago C.
Very long wait time for replacing a defective logger.
Reply from HOBO Data Loggers & InTemp Monitoring SolutionsSep 8, 2021
Hi Tiago, We apologize for the long wait time you experienced. We are continually working to improve our customer service. Your feedback is appreciated and we do use this feedback in our efforts to enhance our support. Sincerely, Justin
Walter S.
Awesome customer support. Awesome technical support by Sean Kelly!!
Reply from HOBO Data Loggers & InTemp Monitoring SolutionsAug 31, 2021
HI Walter, We are so glad to hear that you were happy with our customer support service. Thank you for taking the time to post a review. Sincerely, Justin
Erik C.
Excellent product and great warranty. I ordered a bunch of temperature sensors for research. 95% of my sensors worked perfectly, and the 5% I had issues with after a few months they replaced right away. Great product! Great service!
Reply from HOBO Data Loggers & InTemp Monitoring SolutionsAug 24, 2021
Hi Erik, Thank you for the positive feedback. We are proud of our products and service team members. We look forward to working with you again. Sincerely, Justin
dr
Their online order system was down but they still helped answer questions and prepare. Seems like a well run business. Very good products.
Reply from HOBO Data Loggers & InTemp Monitoring SolutionsAug 24, 2021
Thank you for the feedback. We appreciate you working with us through our system outage and are glad it worked out for you. Sincerely, Justin
CyclingChemist
Onset hobo data loggers are serious devices for a very reasonable price. The free software does everything I need and works flawlessly. I have used their products for nearly 30 years. Not one of them has disappointed.
Reply from HOBO Data Loggers & InTemp Monitoring SolutionsAug 24, 2021
Hi Cycling Chemist, I do like that user name! Thank you for taking the time to post this reaction. We are proud that we have been able to deliver high quality cost effective products for decades. Sincerely, Justin
Nate from San D.
Great products. Great service! I have installed onset systems for several clients and it has been a success every time. Thanks!
Reply from HOBO Data Loggers & InTemp Monitoring SolutionsAug 12, 2021
Hi Nate, We appreciate you taking the time to post this review. We are proud of our services and products. It is great to hear of your success. Sincerely, Justin
Malcolm M.
My RX system is only 2 years old, but I have had several major problems with it. First, it would not reliably connect to my WiFi system, then the barometric pressure sensor went out. The service techs were friendly enough, but their follow-through was absolutely TERRIBLE! It took over a year to get the first issue sorted out. The second issue took 8 months.
Reply from HOBO Data Loggers & InTemp Monitoring SolutionsAug 24, 2021
Hi Malcolm, We apologize for the poor experience you had with our product and service. We have worked to improve the WiFi connectivity issues as well as our technical support resolution times. Thank you for taking the time to give us your feedback and know that we take these quality issues very seriously. Sincerely, Justin
Jennifer W.
We've been having many more issues (sensor & logger failure) with Onset equipment, to the point that it is causing issues for our remote arctic work.
Reply from HOBO Data Loggers & InTemp Monitoring SolutionsAug 24, 2021
Hi Jennifer, Thank you for giving us this feedback. Please, know that we take quality issues seriously and look into every customer issue as we work to improve our products. Sincerely, Justin
