Excellent
Based on 1,166 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HOBO Data Loggers, a LI-COR brand, makes highly accurate, reliable monitoring solutions for outdoor, indoor, water, and cold chain applications. Brands include HOBO, a name that’s now synonymous with “data logger,” and our InTemp line, for monitoring vaccines & pharmaceuticals, as well as food, in transportation and storage environments. USB, Bluetooth-enabled, and web-enabled solutions for remote monitoring feature data loggers that measure temperature, relative humidity (RH), carbon dioxide (CO2), water level, energy, soil moisture, and more. We deliver a high level of customer satisfaction and provide unlimited free technical support.
HOBO Data Loggers & InTemp Monitoring Solutions (onsetcomp.com) has 1,166 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
1,166 approved reviews, newest moderated first
Paul M.
First Time User of Water Logger I just purchased my first HOBO UL20 water logger. It worked perfectly when I programmed and deployed it. However, I had a little trouble using the HOBOware Pro software to correct for barometric pressure changes, but IT support walked me right through the steps I needed to take to correct my data. Now it will be even easier to use and process the data next time.
Logan
Fast shipping, right product, I'm a satisfied customer. My only qualm is the use of Styrofoam packing peanuts. They should explore reusable or recyclable shipping options. 07-31-2019 - found out the packing peanuts are corn starch! These will now get composted. Updated rating to 5 stars!
Reply from HOBO Data Loggers & InTemp Monitoring SolutionsJul 31, 2019
Thank you for your feedback. You will be pleased to know that we do not use Styrofoam peanuts! Our packing peanuts are made from corn starch, fully bio-degradable. Cheers, Gregg 508-743-3141
Crystal
Great! Easy to use. Perfect for monitoring our warm and cold storage.
Chris W.
I do like your data loggers, but I recently pulled an older unit out for service. When I turned it on, it immediately asked for an upgrade. The upgrade downloaded and the unit stopped communicating to me by Bluetooth. I did try to reload the upgrade multiple times before I called in. The gentleman on the phone was sorry this happened, but needed to check on something for me. He took my information to get back with me later. He was going to give me an RMA to fix, I think. Never got a call back from him. Did have to buy another unit to fill the void. The new unit was delayed do to components not being available.
Colin E.
great help via chat feature. prompt assistance and shipping
Bill G.
The customer service I received when I called Onset to inquire about this product was the best I have ever received from any company. And the tech specialist who helped me out was not the person who took my order, so I don't think there was a commission incentive. The product itself is surprisingly easy to use for someone who is not a techie. The free software walks you through it. As I write this I see it sounds like a paid review, but it isn't -- just honest feedback from a guy who was intimidated by the technology at first (but not now) and wishes more companies exhibited this level of customer service. I wish Onset was a company with which I could do more business, but this one datalogger is probably the only product of its kind I will ever need.
Jerry G.
We have been using the HOBO data loggers for the last 8 years and they continue to perform well and as advertised.
Brad
Fairly prompt service and order was correct.
