Excellent
Based on 326 reviews
Ontraport4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Enterprise-grade CRM, built for growing businesses.Ontraport fuels your marketing, sales and support in one place — without the complexity and high costs of traditional all-in-one platforms. Designed for growing businesses, Ontraport combines CRM, marketing automation, payments, email and SMS marketing, forms, landing pages, and memberships in a single connected platform. Any business process. Any customer experience. Anything you envision — it's possible with Ontraport. Your team has its own way of operating, and Ontraport gives you the freedom to create systems your way without code or complex integrations. Start with a template or customize from scratch to build exactly what your business needs. Start your free trial Book a discovery call Visit our site
Ontraport (ontraport.com) has 326 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
326 approved reviews, newest moderated first
Laura C.
The Ontraport Support team was incredibly helpful. They did their best to find a solution to my problem as quickly as possible. Thank you again!
Reply from OntraportJun 4, 2021
Happy you had a positive experience, Laura! Thanks for the 5 stars.
Patrick
Ontraport is super deep and very functional, but sometimes we can resolve stuff faster than the support can and in many cases, the support seems inexperienced and not knowledgeable of the issues that should be fundamentally easy to answer. We are kind of "stuck" using Ontraport as there are really no other CRMs like it for how we want to use it, but if someone else started offering comparable service and the consistency of customer support did not get better, we would move off Ontraport promptly.
Reply from OntraportJun 4, 2021
Hello Patrick. Thank you for giving us this feedback. I'm sorry to hear you were not pleased with the level of support you received. I've looked into it, and it looks like there was some miscommunication about the issue with your account but I see it has been resolved. I assure you that our support team always makes their best effort to quickly answer questions and get our users' issues resolved, and the other hundreds reviews here on Trustpilot are a testament to that. We’ve won numerous awards for customer support and consistently maintain stats well above industry averages for both response times and customer approval, and that's all due to our team's willingness and desire to serve our users to the utmost of their ability. We'd like to be there to support you and your business in any way we can so I hope the experience is much more positive in the future. Please let us know if there is anything else we can do to support you at this time.
Joe D.
Very patient and immediate a customer service
Reply from OntraportJun 4, 2021
Thanks Joe!
Kelly Jo M.
she was patient and helpful
Reply from OntraportJun 4, 2021
Thanks for the feedback Kelly!
Ginny B.
Ontraport is a powerful system that is capable of so much, but has some glitches and quirks that make it challenging to work with. Much better capacity than many of the other competitors, which means that the issues that crop up are that much more frustrating. It is slow to load sometimes, and occasionally due to internal updates some campaigns and processes will stop working correctly after they are built.
Reply from OntraportJun 4, 2021
Hi Ginny! Thank you so much for leaving us this feedback. We're glad to hear you enjoy the functionality of the app but understand technology can be frustrating sometimes. Slow load times can sometimes be related to issues outside of the app, like web browser, etc. Please feel free to contact our support team, as they may be able to help you troubleshoot this issue.
Joel
Businesses don't rise to the level of their goals. They fall to the level of their systems. Ontraport not only has elite features to build out automations for your product, but I was very impressed by their landing page functionality. The greatest aspect of working with Ontraport is their live customer service. They have been INCREDIBLY helpful in getting us set up to succeed and have answered every question, no matter how great or small. Most tech companies these days collect tickets and get to them when they want... not Ontraport. Highly recommend.
Reply from OntraportJun 4, 2021
Wow! Thanks so much for this review. Glad you've had such a positive experience. Thanks Joel!
Victor O.
Ontraport is no doubt the best tool when it comes to lead generation and email marketing. I have found the tool rich in various features. I attended a recent informative webinar on online privacy that was facilitated by the CEO. The customer representatives know their stuff. Always patient and guide customers until their issues are resolved.
Reply from OntraportJun 4, 2021
Victor, we're so happy you not only love the app but found the privacy update webinar helpful! Thanks for sharing your experience with us!
Theresa B.
Karin did a fantastic job helping me to resolve my DNS issues so that I can publish to my own domain. Kudos to Karin. Ontraport has the best customer support.
Reply from OntraportMay 20, 2021
Glad to hear Karin was able to hep you get that up and running! Thanks for taking the time to share your feedback with us. :)
