Reply from OpteryJul 14, 2025
We’re really sorry to hear about your experience, and we truly appreciate you bringing this to our attention.
We understand how frustrating it must have felt to manually remove listings, still receive spam, and continue getting notifications even after cancellation. We also want to be absolutely clear: Optery does not leave listings up to drive renewals. That goes directly against our mission to help people regain control over their personal information online.
After reviewing your account, we saw that you were with us for 30 days, which means you were still within the early stages of the removal process.
To speak directly to your concern about the slow progress or needing to take action yourself: Optery’s process combines automation with real human privacy agents to ensure quality and manually handle complex cases. During the first 1–2 weeks, there’s a surge of opt-out activity happening behind the scenes. Some data brokers remove profiles quickly, but others, especially those with poor compliance, can take several weeks or even months to process requests.
Since most data brokers don’t notify us when a listing is taken down, our system continues scanning their sites in the background to confirm whether your data is still live. What you likely experienced was the normal waiting period that follows the initial batch of submissions. Some opt-outs are also scheduled for later rounds based on complexity or broker behavior. While many customers see over 50% of their profiles removed or hidden within 30 days, it typically takes ongoing effort over several months to see the full benefit. That’s why Optery is designed as a subscription-based service rather than a one-time fix.
Regarding the spam you mentioned — we understand how frustrating that is. While it’s very rare, a few customers have reported something similar. That said, we haven’t found any evidence that Optery causes this. Spammers gather contact info in a bunch of different ways: data breaches, buying lists, or just generating random emails and numbers. It could be a coincidence that it happened around the same time.
Importantly, Optery doesn’t share your real email or phone number with any data brokers. We use a private alias (like [email protected]) to keep your real info protected.
You can learn more here:
If I use Optery, will that increase my phone or email spam? — https://help.optery.com/en/article/if-i-use-optery-will-that-increase-my-phone-or-email-spam-o2mx18/
Will Optery stop all of my robo calls and email spam? — https://help.optery.com/en/article/will-optery-stop-all-of-my-robo-calls-and-email-spam-i0hxwp/
What information does Optery share with data brokers when opting me out? — https://help.optery.com/en/article/what-information-does-optery-share-with-data-brokers-when-opting-me-out-1dxtj/
Again, we’re truly sorry your experience didn’t meet expectations. If you have any other questions or there’s anything else we can help with, please don’t hesitate to email us at [email protected].
