Great
Based on 44 reviews
Osum4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Osum (osum.com) has 44 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
44 approved reviews, newest moderated first
Garry C.
Osum has surpassed all my expectations. Its robust features and actionable insights enable me to make informed decisions and drive my business forward. Whether you're a startup leveraging Persona Profiler and Trend Tracker or an experienced entrepreneur, this tool is a game-changer. Don't hesitate to try it!
Jessica C.
I trialed Osum, and while impressive I was not ready to convert to a paid subscription. Several months later, I realized I was being charged $250 A MONTH. Their model locks you into a paid subscription if you don’t cancel after the trial, without any email notifications reminding you of this or confirming once you are charged. I understand it was partially my mistake not catching the charges sooner, but when I brought this to their attention, they took little to no responsibility. For context, they charged me for 6 months and only refunded 1. Meaning, I lost about $1k with ZERO use of their software. No wonder I was struggling to make ends meet during that time, I thought it was just because my rent increased. I highly recommend users go into any use of Osum aware of this. They will take your money and not say a word, so make sure you are more vigilant than I was as you will need to look out for yourself when working with this company.
Reply from OsumDec 3, 2024
Thank you for your review. We take all feedback seriously, but we must respectfully disagree with your assessment. Our trial and subscription terms are clearly communicated on our website and via email. We maintain transparency throughout the signup process and provide easily accessible cancellation options. While our no-refund policy is standard, we made an exception in your case with a one-month refund. This gesture goes beyond our usual practices. You also thanked us for the refund. We stand by our product and policies. If you have any further questions, our support team is available through our website chat or email. We wish you the best.
Stephen Y.
I went on to use the trial and cancelled in the same day after seeing it did not function as well as Chat gpt. I was then charged the same day for the full purchase price. I have not found a phone number and the email has not yielded anything but an auto reply. I used the product same day and cancelled. They will not refund my money. This is a scam and or may someone please reach out to me directly to send my money back? This is very sad when you are taking over $1,200 from someone's account for a product they started a trial on and then when found out 10 days later form my bank will not return the money. Update and Response to OSUM 11/19/2024: Thank you so much for your reply. As soon as the money is returned I'll be happy to update my review. I have reached out on the following dates: October 8th, October 10th, October 19th, the bank reached out for the first time around the 21st of October and you rejected the refund. This has been going on for over a month so I had to dispute with my bank to keep moving forward. Yesterday, I reached out in any way I could Linkdin, your email, and trusted pilot to try and get someone's attention. Thank you for responding and also thank you again for getting back to me and for cooperating to return the funds! As soon as I have them back in the account I will update my review to let everyone know you returned the funds.
Reply from OsumNov 19, 2024
JAN 9 2025 Dear Stephen, I am posting this update based on the latest status of our interactions. We’d like to clarify a few important points for anyone following this conversation: 1. When you first contacted us, we were prepared to process a refund as quickly as possible. Unfortunately, filing a dispute with your bank immediately before receiving our response which would only have taken a few hours meant our hands were tied as the bank’s dispute process then had to take its full course and the bank process/timelines are PAINFUL. As I shared with you, when you file a dispute with Amex they do return the funds to your balance immediately but when a dispute clears maybe 2 months later, if/when Amex sides with the vendor (in this case us) they take the money back out of your account later. In order to save you from this situation occurring, we made extra efforts to prioritize working with you to resolve and guarantee return of your payment. We always did everything we could with the greatest of speed, however we cannot control what your bank and our payment processor do, other than continually following up with and reminding them and coordinating the process. 2. Once a dispute is initiated, the resolution timeline rests with both the payment processor and the bank. Even after a dispute appears “closed” on your bank’s end, funds must still be fully returned to our payment processor (Stripe) before we can finalize the refund. This step, called a reversal record, is required before Stripe can finalize the dispute on their end. This process can take additional weeks or months, entirely beyond our control. 3. We understand your continued frustration, but the second dispute on the same payment (I have never seen such a thing before) has further delayed the timeline and put us back at square one, when after all this time, we were only a couple of weeks from finally concluding this matter positively for you. 4. We are a small company and primarily offer online support. We do our best to answer every email and chat inquiry quickly. Upon review of our chat and email support software, it says, based on our activity "We typically reply within 2 hours". Weekends can of course take longer. We sincerely wish this had been resolved much faster. It would have been solved in 1 day if you had waited a few hours the first time. We sincerely regret any inconvenience caused. Considering we are back at square one, we remain fully committed and hope we can turn this situation around for you. NOV 19 2024 Dear Stephen, We are a small company and if you had just waited a few hours we would have actioned this for you. Either way we have approved the dispute but now I fear the process may take longer since you went to your bank straight away rather than waiting a few hours for our response. We will look into what sequence of actions resulted in your charge (though nobody else has recently complained about it). I will appreciate if you would delete your negative review as it is quite misrepresentative of our commitment to customer success.
Felecia W.
I found Osum's market research to be concise, informative, and insightful. I would highly recommend this comprehensive and user-friendly A.I. product.
Jerrell F.
Managing an e-commerce business is challenging, but Osum has been a lifesaver. Its intuitive interface and powerful features in Data, Market Research, and Customer Engagement help me stay ahead of the competition and identify growth opportunities. I can't imagine running my store without it. Highly recommended!
Matthew C.
Market research used to be overwhelming until I found Osum. Its in-depth analysis and customizable reports, tailored to Market Analysis and Market Insights, have streamlined the process, saving me time and resources. With Osum, I feel prepared to tackle any business challenge. A must-have for any business owner!
Allen L.
I've used several market research apps, but none have impressed me like Osum. Its user-friendly interface and comprehensive toolset, including Persona Profiler, Trend Tracker, and Competitive Analysis, make gathering insights seamless. Whether you're a beginner or an expert, Osum has something for everyone. Definitely worth the investment!
Charles C.
Osum has been a crucial asset in my consulting journey. Its Valuable Business Insights and Benchmarking data have enabled me to offer strategic growth solutions and industry trends to my clients with confidence. The comprehensive reports and insightful analysis are like having a seasoned advisor guiding me toward success. Highly recommended for consultants!
