Ouros Jewels Reviews | Read Customer Reviews of ourosjewels.com

Ouros Jewels Reviews | Read Customer Reviews of ourosjewels.com

Ouros Jewels reviews

769 approved reviews, newest moderated first

Linette L.
Mar 15, 2026
Wonderful!!!
My experience with Ouros Jewels was fantastic! They were in touch with every single step of the process and it felt very personal. My ring just arrived and I couldn’t be more thrilled with it! It’s beautiful and so well made. I will definitely be purchasing from them again! I highly recommend Ouros Jewels!
Reply from Ouros JewelsMar 16, 2026
Thank you so much for sharing your experience in such lovely words! We're so glad to hear you loved the ring! We appreciate your recommendation and would love to work on your next pruchase too!
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Dani
Mar 13, 2026
Please do not buy from them! SCAM!
Please do not buy from them! My ring was painful to wear and I took it to a professional jeweler and was told because of the way the ring was made it was not modifiable. The company refused a return even within only three weeks of delivery and no usage of the item. They are a complete scam and waste of money, be aware before buying.
Reply from Ouros JewelsMar 15, 2026
Thank you for sharing your feedback. We are sorry to hear that you feel this way and would like to clarify the situation. Your ring was custom-crafted based on the design and specifications approved by you. Prior to production, we shared the CAD design, diamond video, and the final product video, all of which were reviewed and approved before shipment. After delivery, when you expressed concerns, we made multiple good-faith efforts to assist, including offering to resize the ring and later proposing to modify the shank to make it slimmer. Unfortunately, these solutions were declined. Additionally, the order was placed under a promotional offer, which falls under our non-returnable policy. Despite this, we still tried to provide alternative solutions to help resolve the matter. Transparency and customer satisfaction are very important to us, and we have maintained clear communication and documentation throughout the entire process. If you would still like to discuss this further, please feel free to contact us at [email protected] and we will be happy to assist.
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Aimee C.
Mar 13, 2026
I cannot say enough good things about…
I cannot say enough good things about Ouros. Amazing communication, incredible jewelry. From start to finish, I felt prioritized and valued as a customer.
Reply from Ouros JewelsMar 13, 2026
Thank you so much for your wonderful feedback! We really appreciate your kind words!
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Donna D.
Mar 13, 2026
Fantastic product and service
Being in the service industry, customer service is very important to me. Every step of the process was emailed with updates showing the diamonds, what stage the design was, right to the end when they sent a video of the finished product. Can't wait to receive the earrings - a special gift for my daughter's birthday.
Reply from Ouros JewelsMar 13, 2026
Thank you so much for your kind feedback! We're glad to know our service met your expectations, and we're sure your daughter will love the earrings too!
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William J.
Mar 11, 2026
Great customer service and my…
Great customer service and my merchandise is excellent
Reply from Ouros JewelsMar 12, 2026
Thanks a lot for sharing your experience with us!
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r G.
Mar 11, 2026
Great first experience
Every step of the process was fantastic. Aman worked with me to ensure that the piece was something special. I appreciated receiving updates and videos of the diamonds that would be used. My first piece, but not my last! 😊
Reply from Ouros JewelsMar 11, 2026
Thank you so much for your wonderful feedback! We're really glad we were helpful throughout your order! Will stay excited to work on your next order!
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Melanie
Mar 10, 2026
They were very communicative the entire…
They were very communicative the entire process and the shipping and product were exactly as expected. Excited to order from them again!!
Reply from Ouros JewelsMar 11, 2026
Thank you so much for your kind feedback! We'll be waiting to exceed your expectations again in the future ;)
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Amber S.
Mar 10, 2026
They sent videos of the diamond before…
They sent videos of the diamond before moving forward. Then videos of the necklace before sending it. They were very kind and asked if I liked each piece along the way. My wife loved her necklace and I got an amazing price for it. She loved her valentines gift
Reply from Ouros JewelsMar 10, 2026
Thank you so much for your kind feedback! We're glad your wife loved her gift, and we're sure it'll enhance her beauty too! We truly appreciate your trust & support!
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