Ouros JewelsReviews of ourosjewels.com

Nice Earring. Although the diamonds are very small

I purchased a half-eternity ring with lab diamonds and 14k gold. It is beautiful and I’m in love!!! Vijay kept me updated through the whole process and the transaction was very easy.

Superb customer service, lovely ring, great price

Great company. Very impressed with the almost daily contact from the moment I placed my order. Every step in the manufacturing of my ring was verified! Today my ring arrived and it is absolutely gorgeous! And perfect! I won’t hesitate to order from Ouros again.

Communication was great! They sent video and updates throughout the process. Everything I got was beautiful and high quality.

I made two separate orders with this company, and both orders were horrible. On my first order, they sent me two chains that started changing color almost instantly. The quality was extremely poor, and the chains caused green discoloration on my neck. I had already placed my second order before I even received and experienced the problems with my first order. When my second order arrived, the chain they sent me did not look like the chain they advertised in the pictures on their website. The chain links were not the same, the gold looked extremely fake, and the overall quality was very poor. I contacted this company within 30 days and have been trying for months to get them to fix this situation. Their own refund policy states that if there is an issue and you contact them within 30 days, they will either fix the problem or give you a full refund. I did exactly that, but they still refused to give me a full refund and only offered a partial refund. They also told me they cannot give me a refund because the package was opened. That makes absolutely no sense. How am I supposed to know the jewelry does not look like what they advertised, or that the quality is bad, without opening the package? The jewelry was not even sent in manufacturer packaging. It was literally sent wrapped in bubble wrap. Based on my experience, I believe they may be outsourcing their jewelry from other vendors after customers place orders on their website, although I cannot confirm that. After two orders, I received chains that changed color, caused green discoloration on my neck, and another chain that looked nothing like what was advertised. I contacted them within their stated refund period and spent months trying to get this resolved, and they still have not given me my full refund. I feel like this company cheated me out of my money. I paid for the products shown and advertised on their website, and that is not what I received. Their customer service has also been horrible. I highly recommend that people think twice before buying from this company. I would never purchase from them again.

Great purchase experience and gorgeous looking earrings! Ouros promptly and continuously updated me via email during the fabrication and shipping process. Would definitely buy from them again.

I’m very well satisfied with the product and the quality of it and the customer service, so far has nothing but great to me and looking forward for my next order ❤️