Excellent
Based on 302 reviews
Owl Labs4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Owl Labs is a technology company that creates products, tools and software that powers hybrid work globally. We are redefining how people connect through inclusive and equalized video experiences across more than 250,000 global organizations. Strategically built for modern workplaces, classrooms, and beyond -- Owl Labs empowers hybrid and remote teams, their leadership and IT teams with its award-winning intelligent video conference devices including the Meeting Owl 5 Pro, the Meeting Owl 4+, the Meeting Owl 3, and Owl Bar. Most recently recognized in 2025 by TIME's Best Inventions, PC Pro Best in Innovation Award and ISE Best in Innovation, Owl Labs' proprietary AI-powered technology brings innovative and equal visibility to every meeting. The company also leads the industry conversation on hybrid work and trends with its annual State of Hybrid Work reports. Learn more at https://owllabs.com.
Owl Labs (owllabs.com) has 302 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
302 approved reviews, newest moderated first
Sam L.
Our OWL 3 has made all the difference in our group therapy sessions. We have many clients that participate virtually and the OWL helps immerse them in the session like no other device we have tried. It truly makes our virtual programming stand out like no other! Their customer service is also excellent. They are very responsive and pleasant to deal with.
AMF
These new Owl 3's stink!!! They will not pair properly. Support at Owl Labs is non-existent. They have NO SUPPORT for their products!!! I have called and emailed and get no responses. Do not buy OWL LABS if you will need any assistance.
Joseph C.
I bought a Meeting Own 3 about two weeks ago, but can never get the desktop (Windows) installed without crashing my system. Like what other people commented, my attempts to reach out to Owl Labs via email and phone got zero response. I have never experienced anything like this before and have lost confidence in the product and company. I was planning to return the product to get a refund, if only someone from Owl Labs could reply to my inquiries. I'm now forced to dispute the change via my credit card company. 9/2/2022 update: I finally got a response from technical support after more than a week and was promised a refund. So I withdrew my billing dispute with the credit card company. BUT the refund never came after more than two weeks, despite being told that the refund has been processed. So, I had to reinstate my dispute. This has been such a disappointing experience, a failure of the company on all fronts.
Reply from Owl LabsAug 11, 2022
Hi Joseph, We apologize for the delay in resolving your issue. We are currently experiencing longer than usual response times. While this is not the experience we want to provide, we are working hard to make it better so we can get our customers the help they need as soon as possible. In the meantime, someone from our team will reach out to resolve this issue for you.
Andrea H.
My Owl stopped working and I've reached out to customer support via email and phone with no response. Does anyone work there anymore? No one picks up the phone. I've done all the troubleshooting tips, and nothing works. I now have a 3-year-old $1,000 device that doesn't work.
Reply from Owl LabsAug 2, 2022
Hi Andrea, We apologize for the delay in resolving your issue. We are currently experiencing longer than usual response times. While this is not the experience we want to provide, we are working hard to make it better so we can get our customers the help they need as soon as possible. In the meantime, someone from our team has reached out to resolve this issue for you.
Lee M.
First and foremost the worst customer service I've experienced. That is to say they seem non existent. Cannot reach anyone by phone for the past two days, No one responds to their online widget nor do they answer any of the three emails that I have sent. The Meeting Owl Pro has extremely poor video quality and I can't comment on the sound since we cannot use this system for our meetings. Very nice concept and great if it works or any issues could be solved but all of this means nothing if you don't get support.
Karl M.
AMAZING ! Really easy to set up and really cool device ! Great sound, great hearing, great video. Good job guys !
DennisC
Hoping for faster movement from participant to participant.
Bill
The OWL is a great system for a smaller room. We sometimes just use the speaker and Microphone in the bigger rooms because it is the good. The updates are coming out fairly often to improve the usability of this camera.
