MicroGenDXReviews of patients.microgendx.com

Reply from MicroGenDXAug 25, 2026

Hi Ann, we appreciate you sharing your experience with us! We're glad that our NGS testing could deliver results that helped your health, especially when prior testing hadn't come through. If you or your provider have any questions on your results or NGS, feel free to give us a call at 1-855-208-0019 or email at [email protected]. We wish you good health!

Reply from MicroGenDXAug 24, 2026

Thank you for your feedback. We're sorry to hear your onboarding process wasn't smooth. That's not the experience we want our patients to have. We'd welcome the chance to walk you through the platform directly, understand where any issues happened, and address any questions you may have. If you're open to it, please reach out to our Customer Support team at 1-855-208-0019 or [email protected] and they'd be happy to do this. We hope to have the opportunity to address your concerns and fix any issues.

Reply from MicroGenDXAug 21, 2026

Hi Benjamin, we appreciate your review! We're sorry that the testing experience didn't work out, but we're glad that our Customer Service team could help and get you refunded. We take pride in the ability of our Customer Service team to support patients in a variety of situations. If you're ever interested in our testing in the future, we'll be here. We wish you good health.

Reply from MicroGenDXAug 19, 2026

Hi Jean, we appreciate you sharing your experience with us! We're glad we could support your health journey by delivering impactful insights to you and your provider. We've heard from many patients with complex infections that our NGS testing was able to produce a clear picture of the infection site that helped uncover the cause. If you have any questions or want help finding a doctor who knows our testing, feel free to call us at 1-855-208-0019 or [email protected].

Reply from MicroGenDXAug 19, 2026

Hi Tamara, we thank you for sharing your experience! Our team puts a lot of effort into making the results as understandable as possible for patients. We're glad you also found the turnaround time helpful as well. If you have any questions or want help finding a doctor feel free to call us at 1-855-208-0019 or email us at [email protected].

Reply from MicroGenDXAug 17, 2026

Hi Eva, thank you so much for sharing your MicroGenDX experience. It means a lot to our team to know our testing made a difference in your care. We're glad you got the answers and treatment you needed, and we wish you good health.

Reply from MicroGenDXAug 17, 2026

Hi Elias, thank you for sharing your feedback, and we're sorry to hear about the frustration. We want to make sure we understand correctly: did your doctor run a follow-up test and get a different result than ours, or were you referring to something else? To clarify, our lab reports test results, but we don't provide clinical interpretation or tell patients what condition they have. That decision is made by your healthcare provider based on your full clinical picture. We'd like to take a closer look at your specific results with you, hear what happened, and if it's helpful, connect you with a provider experienced in reading MicroGenDX results (free of charge). Feel free to call us at 1-855-208-0019 or email [email protected].

Reply from MicroGenDXAug 18, 2026

Hi Anon, thank you for the detailed feedback. We're sorry for the frustration with the swab kit, but are happy you had a good testing experience otherwise. We'll pass your feedback onto our product team and look into this. We're also glad that our Customer Service team was able to help answer your questions. We wish you good health.