Great
Based on 406 reviews
MicroGenDX4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Suffering from a chronic or life-altering infection or symptoms with no clear cause? Wanting answers that alternatives have failed to provide? MicroGenDX can help. At MicroGenDX, we help you uncover the root cause of chronic, elusive infections with our trusted at-home testing kits. Backed by 20+ years of leadership in molecular diagnostics and over 70 published studies, we provide fast, accurate answers you can rely on. Whether you have been struggling with chronic symptoms or just want the best testing available, we’re here to help you get the answers you deserve. Our unique two-test approach combines: qPCR testing to detect up to 17 types of antibiotic resistance and deliver preliminary results in as quickly as 24 hours*, helping your provider choose the right treatment faster. Next-Generation DNA Sequencing (NGS) to identify over 57,000 pathogens by their DNA with 99.2% accuracy – far beyond that of traditional culture tests. From UTIs and STIs to sinus infections and more, MicroGenDX makes it simple to find the answers you need in less than 5 days.* Trusted by thousands of doctors, dozens of hospitals, and tens of thousands of patients, we’re setting a new standard for precision diagnostics and accessibility to molecular testing. Take control of your health today. Visit MicroGenDX to order your at-home test kit. Have a question? Connect with our support team here: microgendx.com/contact-microgen-dx. *All estimations of turnaround time are based on time after receipt of sample and cannot be guaranteed. All kits include a FedEx Priority Overnight shipping label to ensure we get your sample as soon as possible. MicroGenDX averages 3.5 days from receipt to delivery of all results.
MicroGenDX (patients.microgendx.com) has 406 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
406 approved reviews, newest moderated first
Kristin F.
I never received my kit.
Reply from MicroGenDXJul 31, 2026
Hi Kristin, we're sorry you haven't received your kit yet. It may be an issue with FedEx. Please call our Customer Service team at your earliest convenience so we can pinpoint what happened and make it right. You can call them at 1-855-208-0019.
Amanda
Test still hasn’t even arrived 5 days later when it advertises 24 hour results. A lot of money for a test that now might not be accurate with a week’s old samples. Really disappointed.
Reply from MicroGenDXJul 30, 2026
Hi Amanda, we're sorry to hear about this. Our team checked our records and it seems your test kit was held by FedEx for an unknown reason, but is now on the way to our lab. Please call us at 1-855-208-0019 at your earliest convenience so we make this right.
TGT T.
Vivian was very professional and gave me excellent answers to my questions. Thank you Vivian . Tom Sproule
Reply from MicroGenDXJul 29, 2026
Hi Tom, we appreciate you sharing your experience with us! We're glad that our Customer Service team, especially Vivian, could deliver helpful answers to your questions. If you have any more questions, feel free to reach out. We wish you good health!
Nancy
Very eady ro work with, my package arrived in a timely manner and the customer service is excellent when I needed help registering my kit
Reply from MicroGenDXJul 29, 2026
Hi Nancy, we appreciate you sharing your experience with us. We're glad that we could provide speedy service and that our Customer Service team could easily provide you with the help on registration. We wish you good health!
Jane L.
Sandra from billing has been so very helpful.
Reply from MicroGenDXJul 28, 2026
Hi Jane, we're glad that our billing team could provide helpful insight and customer service for you! We wish you good health.
Genevieve
Great customer service!
Reply from MicroGenDXJul 27, 2026
Hi Genevieve, we're glad our Customer Service team could help address your questions. They can also help you find a doctor for treatment if you'd need assistance on that. We wish you good health.
Isaac
I haven’t received my package that I paid for two day fedex.
Reply from MicroGenDXJul 28, 2026
Hi Isaac, we apologize for any shipping delays. We understand that many of our patients are dealing with active health situations where timing of receipt of testing is key. We'd encourage you to call our Customer Service at 1-855-208-0019 so we can learn about your situation in more detail. You should also know that sometimes the FedEx has delays for package transfer within their network which can impact delivery time.
DK
The method of collecting the specimen is ineffective. Particularly if the nasal passages are dry. Perhaps a more thorough swab of the nasal area infected would yield a result. There is undoubtedly an infection present, as confirmed by several doctors and an ENT, but it was not possible to collect any sample, other than tissue fibers, by blowing into a tissue.
Reply from MicroGenDXJul 24, 2026
Hi DK, great question on the swabbing. The swab included with SinusKEY is designed specifically for the blow-out method, which collects mucus from the tissue. Sinus collection would require a different swab and should only be performed by a healthcare provider to avoid injury. The blow-out method has been reviewed and approved by medical professionals both inside and outside of MicroGenDX before use and is preferred for patient comfort. If you have any questions about your test or results, please don't hesitate to call us at 1-855-208-0019.
