MicroGenDXReviews of patients.microgendx.com

Reply from MicroGenDXJul 23, 2026

Hi Christian, thank you for the feedback. To clarify, when you order from the patient site, a physician signs for it with the KHSS telemedicine fee that was included in the purchase price. It's meant to specifically cover physician authorization of the test, as it is disclosed at checkout when you click 'Add to cart.' If you're experience was different, please call our Customer Service team at 1-855-208-0019 or email us at [email protected] so we can sort this out for you.

Reply from MicroGenDXJul 22, 2026

HI Marilen, thank you for your comment. We're glad Liz could help you and we'll pass on the kind words to her. We wish you good health.

Reply from MicroGenDXJul 22, 2026

Hi Vickie, thank you for your review! We take pride in delivering top-tier Customer Service to support patients and providers on their health journeys. We're glad we could provide this for you as well. We wish you good health.

Reply from MicroGenDXJul 22, 2026

Hi John, we appreciate your feedback. We take pride in having helped many patients get answers to chronic and complex health problems and are glad we could do the same for you. We wish you continued good health!

Reply from MicroGenDXJul 21, 2026

Hi Dianna—we appreciate your kind words! We're glad that you found the speedy test reporting and level of detail so helpful, especially for managing recurring UTI issues. Being able to test right away and get quality answers instead of guessing with broad-spectrum antibiotics is exactly what we designed these kits for. A quick reminder: we generally recommend testing with your kit within one year of the purchase date for best quality results, but our lab can still run samples after that time span as well. If you have any questions, feel free to call us at 1-855-208-0019. Thank you for trusting us to continually support your health. We wish you continued good health!

Reply from MicroGenDXJul 20, 2026

Hi Rebecca, we appreciate your review! We pride ourselves on fast, quality processing and are glad we could deliver for you on both counts. We wish you good health.

Reply from MicroGenDXJul 20, 2026

Hi Cara, thank you for sharing this feedback. We're sorry to hear your call with Customer Service didn't meet your expectations. We can help you get the clarity you're looking for. Our Customer Service team can connect you with a doctor who has experience with our testing. The doctor can provide diagnosis and prescribe treatment for you. For clarity, MicroGenDX is not a licensed healthcare provider so our team cannot provide diagnosis or treatment, but can provide a detailed explanation of your results. Please give us a call at 1-855-208-0019 (M-F, 8 AM - 8 PM EST) or email us at [email protected] at your earliest convenience and we'll get that set up for you.

Reply from MicroGenDXJul 16, 2026

Hi Monica—we just replied to your other review! We're glad that our Customer Service team could support you and your daughter in finding a physician and make the most of your testing experience. Wishing you and your daughter good health!