MicroGenDX Reviews | Read Customer Reviews of patients.microgendx.com

MicroGenDX Reviews | Read Customer Reviews of patients.microgendx.com

MicroGenDX reviews

406 approved reviews, newest moderated first

Michelle R.
Jul 16, 2026
This test arrived quickly and provided…
This test arrived quickly and provided easy instructions to follow. I especially appreciated how simple it was to ship. The results helped narrow down the imbalance I've been struggling with. Now my functional medicine doctor and I have more insight re next steps.
Reply from MicroGenDXJul 16, 2026
Hi Michelle, we appreciate your feedback. We're glad we could deliver a fast, stress-free, and straightforward testing experience for you. Many of the patients we've worked with have had microbial dysbiosis (imbalance) as a contributing factor of their symptoms. We're happy to hear that your doctor found a clear direction for next steps. We wish you good health.
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Thomas
Jul 15, 2026
Very professional and prompt
Very professional and prompt
Reply from MicroGenDXJul 15, 2026
Hi Thomas, we appreciate your kind words, our team prides itself on its speedy service and professionalism. We wish you good health.
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Brandon
Jul 13, 2026
MensKey - Great Experience
My kit showed up promptly with a prepaid, overnight return shipping label. My results were processed in less than 24 hrs from when the lab received my samples. The lab report was very thorough and fairly easy to understand. I did call in to ask a few questions about my lab report and the gentleman who assisted me was excellent. He thoroughly answered my questions and was very knowledgeable. Overall, my experience was nothing but positive.
Reply from MicroGenDXJul 13, 2026
Hi Brandon, thank you so much for sharing your experience with us! We're glad we could provide you with a fast, straightforward, and comprehensive testing experience, from sample collection to report delivery. We're also pleased you enjoyed the comprehensive nature of your testing and found our Customer Service team a helpful resource to clarify questions on your results. Our team prides itself on delivering testing in a manner that balances quality and speed, along with strong customer support to help patients and providers address any concerns. We'll pass on the feedback to our Customer Service team. We wish you good health!
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Ian
Jul 12, 2026
Great
Great! Easy to do
Reply from MicroGenDXJul 13, 2026
Hi Ian, thanks for your feedback. We're we could provide an easy and effective testing experience for you. We wish you good health.
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Sharon
Jul 12, 2026
Ease of use and quick results
Ease of use and quick results
Reply from MicroGenDXJul 13, 2026
Hi Sharon, thank you for your review! We're glad that we could deliver a straightforward, convenient, and fast testing experience for you. We wish you good health.
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Marcia
Jul 12, 2026
I called to order a test
I called to order a test, rather than ordering it online, as I wasn't in a rush, because it was a follow-up test. I did not need to receive it in two days. Molly was VERY helpful in getting the test ordered. Further, she volunteered that they could help me with finding out about insurance coverage for the test. In my prior calls, no one had offered that assistance, although the people I spoke to were knowledgeable and helpful. Molly was patient, knowledgeable, kind and super helpful. I will be prepared to do the next Sinus Key when it is due...and I will have the insurance issues worked out ahead of time. The other reviews show that there is more help available when results are back, and I will look into that, as well. MicroGenDx provided great customer service, and I was impressed with the help that I received.
Reply from MicroGenDXJul 13, 2026
Hi Marcia, thank you for sharing your experience with us! We're so glad that Molly was able to make ordering a follow-up test a quick and easy experience, and that she went the extra mile by proactively offering to help you look into insurance coverage. This kind of thoughtful, patient support is what our Customer Service team strives to deliver. We'll be sure to pass along your kind words to her directly. We're also glad to hear you're planning ahead for your next SinusKEY test. If you have any questions, please don't hesitate to reach out to our Customer Service team if you have any questions on your results or would want help finding a provider. We appreciate your continued trust in MicroGenDX and wish you good health!
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Shannon
Jul 7, 2026
I called to ask a question
I called to ask a question. I left 4 messages and never received a call back.
Reply from MicroGenDXJul 13, 2026
Hi Shannon, we checked our records and found only one instance of a call and that you had engaged with one of our service representatives. Could you call us at 1-855-208-0019 or [email protected] so we can understand what happened in more detail?
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Ashley
Jun 25, 2026
Overall quick and easy process
Instructions were easy enough to follow. Had my results within 48 hrs from shipping off. Sent my results to my doctor and she was able to prescribe me some medication. I appreciates they made the process quick and easy. I’d say the only thing I would have liked was updates and confirmation from when the order shipped to me. But otherwise overall everything was great!
Reply from MicroGenDXJun 25, 2026
Hi Ashley, thank you for sharing your experience with us. We're glad we could deliver a straightforward, quick, and comprehensive testing experience for you and your provider. We'll pass your feedback on notifications over to our development team. We wish you good health!
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