Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Pawrade
At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement.Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality.Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful.Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.
Pawrade (pawrade.com) has 7,080 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
My $5,000 puppy looked as if he was from a puppy mill my vet said. He had severe itching and dandruff, he did not get fist shots (life threatening neglect) he had ear mites and in poor shape and he reeked. Vet also said must have been fed poor diet. It was pathetic, the company does not really check the breeders out. He continues to have skin problems which maybe for a lifetime,The vet who checked him prior to flying was a quack and lied about pups condition.
Reply from PawradeJan 27, 2025
Dawn, we are sorry to hear that you are not completely happy with your pup. All of our pups are properly and fully vaccinated in accordance with the state in which they are bred. This may differ from the guidelines of your state and this sometimes can be confusing for your vet. Its not possible to "miss" a first vaccine it just my be at a different time that what your vet may expect for your state. Your pup was inspected by a USDA licensed Vet and your breeder is also fully licensed and inspected. We absolutely do not associate with andy breeder that could be considered a "puppy mill" in any way. If you have not already please be sure to submit your Vet documents to [email protected] so that we can open a Helath Guarantee claim for you and get your pup taken care of.
FG
Freddie G.
very misleading
We received a puppy through this company and was told the pippy had a clean bill of health. We got our puppy checked out in the 72 hr window that they allot. Our vet found a non-reducible umbilical hernia. We will have to have it surgically repaired. The breeder’s vet did not include this in their report. We contacted pawrade and found out that The comprehensive health guarantee is misleading. We went back and forth with their Health guarantee Manager, Joey Walsh and we ended up at thay they would provide us with up to $150 for the puppies umbilical repair. Of course the quote is way higher than that.
Buy with caution from this company. The negative reviews that I ignored are valid. Just shop directly with a breeder, cut out the middle man.
Our vet recommended our pup have the hernia corrected with his neutering. Will follow the veterinarian’s advice. The fact that Pawrade has replied to our review stating that following the vet’s recommendation is financially irresponsible is a testament to their customer service. Please reconsider if you are planning on using them. Also stating that you all have compensated me is a lie! The puppy is only 4 months old, he hasnt even been neutered yet, so there has been no surgery had. Stop the lies.
Reply from PawradeJan 20, 2025
Freddie, we are sorry to hear that your pup developed an umbilical hernia. This is a very common and minor condition in pups. An umbilical hernia can appear at anytime and sometimes they self correct as well. This hernia was not present at the pups Health inspection conducted by a USDA licensed Vet before the pup traveled to you.
This condition is covered by your 3 year Petpay Health Guarantee. Typically this repair is made during the spay/neuter process so there is no additional health risk for the pup. The average upcharge for this service is $100 and we have compensated you above that. It is not advisable to subject the pup to specific surgery for this minor issue. Not only is this risky for the pup but is financially irresponsible as well. I hope that is not what your vet is recommending as this may be whats best for their bottom line but not the pup.
CR
Charles R.
We purchased a new puppy through…Pawrade
We purchased a new puppy through Pawrade because we had to put our older boxer down. She had angiosarcoma. I read that Pawrade only deals with reputable breaders so we ordered a beautiful new white female boxer.The new puppy came. She was beautiful.She was small, but I didn’t think anything of it. In looking at her paperwork that came with her, although everything said she normal but she was actually 50% below her expected weight at 4 months. She was still small at five months So we took her to the vet. The vet ran bloodwork and found something wrong with her kidneys. We took her to the vet emergency room. They told us she had renal dysplasia. We are taking her to a specialist here in the next few weeks. We want to confirm the diagnosis.
I called Pawrade, but did not hear anything back. I did a search online and found the breeder had been sighted in the past multiple times for infractions with dogs by the state. I don’t think the breeder was fully vetted by Pawrade.
We love her. She is a joy. We are going to keep her. We are going to give her the best life possible. It just makes me very sad. She will be dead in a couple years. I would caution anybody who buys from Pawrade to do their own checking before purchasing.
Reply from PawradeJan 20, 2025
Charles, we are sorry to hear that your pup may be having a Health Issue. You did speak to Kelly and she advised you to send in all your vet documents to [email protected]. As of today we still have no documents from you so that we may initiate a Health Guarantee claim for you.
We also never received your documents from your required 72 hour wellness visit or the confirmation that you activated the complimentary Metlife Health Insurance that we provide.
Our Health Guarantee Manager is reaching out to you by email right now in another effort to get your documents and open a claim for you. Please take the time to respond so that we can help you with this situation. As with any claims process we do have some protocols that will require your help and cooperation.
KR
Katie R.
Purchased a puppy December 18
Purchased a puppy December 18, they were really quick to respond to questions. Now that the purchase is complete no updates as to when the private nanny will be flying him here. I’ve sent messages, no response. I realize it takes time to line travel up but an update would be nice so we could plan. I wouldn’t buy from here again. Kind of regretting using this service and wish I’d have just found a breeder elsewhere.
As pawrade has replied saying we have a date scheduled- that is not true. No date for delivery has been scheduled. The date the nanny wanted to schedule was in the middle of a family trip. We are still working on a date for delivery.
Taking away another star- got our puppy January 25, puppy has a cough (probably kennel cough). I FINALLY received the breeder info upon arrival and looked them up. It looks like a freaking puppy mill! They breed a bunch of different kinds of dogs, not normal for a regular breeder. I’m really disappointed and would 100% not recommend using Pawrade.
Reply from PawradeJan 13, 2025
We do apologize for the difficulties in getting the transportation for your pup scheduled. The biggest issue was of course the incredible rush of the holidays where everything is so much more difficult. I do see that you now have a scheduled date and am sure all will go smoothly form here out. Thank you for choosing Pawrade and best wishes.
DC
David C.
scam artists
scam artists. you've been warned! I'm editing my comment. These folks know who I am. They know very well. They won't unsubscribe me. Smh
Reply from PawradeJan 7, 2025
Unfortunately we have no Idea who "David C" is. We asked him through Trustpilot to give us more information so that we can respond to him baseless claims but as expected he declined. Sadly, there are folks who dont agree with any form of pet breeding and take their time to try to tarnish the legitimate companies who work so hard to help foks find the perfect pup for them.
KG
Kim G.
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY! I purchased a puppy and signed a contract. Then 2 days later they contact me to tell me they sold her to someone else.
Worst experience ever and now I have a devastated daughter.
DO NOT TRUST this company
Reply from PawradeDec 18, 2024
Hey Kim, we are truly sorry that we were not able to complete the adoption for you. We beleive that every pup should have the best opportunity to find a forever home as soon as possible. For this reason we do not hold any breeders to exclusivity. The most important thing is the pups well being, so all our breeders may seek any other way to find a forever home out side or us. When they do they alert us and we remove the pup from our listings. On rare occassion there may be a lag in this happening so we may believe a pup is still avilable when in fact it was very recently spoken for. It really isnt a matter of itrust or integrity, it was an unfortunate clerical issue that we try so hard to avoid but on rare occasion we do make human errors.
RL
Rodney L.
BEWARE
It all started good, but as the process progressed it just went downhill. The purchase process went fast and convenient. Once they received the payment, communication stopped. I had to call for ANY info. getting the breeders contact info was heavily guarded. ALSO, the pictures they use and the stated age is played with. Our puppy was supposed to be a teacup Chihuahua. stated age was 16 weeks, the picture was of the puppy at about 6 weeks. Yhat was because they said the dog would not get much over 3 pounds.........when we picked him up, he weighed 4.3 lbs. Back to the secrets, we are in North Carolina.....the puppy was in South Central Florida. Approx 700 mile journey. we were told that when all the paperwork cleared, they would give me the breeders contact info. They called me 2 days BEFORE with info stating all paperwork is completed, we were scheduled to pick the puppy up. I was in South Georgia before they released the breeders info but I had to get upset with who I FINALLY got in touch with.....THEN they acted like I was bothering them. I will NEVER buy from Pawrad again. The puppy was listed for close to 3 grand. Once the paperwork was completed with their "service rates" it ended up costing me close to 5 grand. I said that to say this, the breeder was a nice older lady and she told me that she would get $1000 for the puppy. I mean really......$4000.00 in service fees. NOW imagine this, we get to the breeder and the puppy was bigger than we expected. There is no refunds for misrepresentation of the puppy. for all intensive purposes, now we have a normal sized dog where we thought it was a teacup. Not cool. you sign contracts when purchasing.......basically (in the words of my grandmother) you are buying a "pig in a poke". Don't do business with Pawrade, find another avenue to find your puppy.
added 12-22-2024
in addition to reply to Pawrades response below.
I do stand corrected on the price I paid, I was incorrect and it was $4200.00. BUT the breeder told me she only received $1000.00 for her part of the transaction. ALSO, she was willing to sell his brother to us for $1000.00 because that's what she would receive from Pawrade anyway. (not that I even wanted him, but I did inquire about him). So that still leaves $3200.00 for service fees But Pawrade is lying when they said Bora (the listing name) was listed as a standard pup, He was in FACT listed as a teacup......I have a screenshot of the add (unfortunately, there is no way to attach a picture here) but if you wish to challenge this, just email me for the proof). And they say they put you in touch with the breeder so you can make an informed decision......that's a lie as well. You MUST pay for your choice before any info is disclosed to the buyer. I still stand by my statement of BEWARE using this service....extremely shady. AND I have to direct you to ALL the negative reviews on here.....I find it hard to believe that SO MANY feel the same way but yet we are inaccurate. Again, I urge you to ask for a copy of the add......I'll be glad to send it. I just regret I didn't do BETTER research on this scam before I fell victim to it.
Reply from PawradeDec 9, 2024
Rodney, we are sorry to hear that you are not completely happy with your new pup. Unfortunately your review here is completely inaccurate. First, you purchased a standard Chihuahua, not a teacup. This is very clear on the listing for the pup and also on all the paperwork (we wish Trustpilot would let us post screenshots) including the AKC registration. The average weight for a Chihuahua is 3.3-6.6 pounds and your pup falls perfectly in that range.
Your pups list price was $3600 (not 3000). That is a very fair market value for the pup you chose and I am sure you researched prices before committing to the purchase. You then chose an extended Health guarantee and paid the appropriate tax for the state you reside in. This gave you a total of $4204.00 (not 5000). There are no hidden fees or "gotchas". Every charge is clearly displayed in the checkout process BEFORE you purchase. We operate with integrity and transparency.
We certainly do mark up our products to make a reasonable profit just like any other business you purchase from daily. And while I can not breach our contract with our breeder and disclose exact figures I can say that the breeder received the majority of the selling price and it certainly was not the $1000 you stated. Your assessment of "$4000 in service fees" is completely inaccurate, unfair and careless at best.
We also would have been happy to request updated photos, videos, current weight, etc. had you raised any questions. We also will regularly arrange Zoom video calls so that our clients can virtually meet the breeder and the pup. We don't have any secrets but we do require all communication go through us until just before the pick up date for the pup. This ensures that all is above board for everyone involved and no honest mistakes are made or innocent misunderstandings that can complicate things. Everything is fully documented in writing or on recorded calls. Everything.
TI
Tim
PAWRADE IS A PUPPY MILL SCAM!
PAWRADE IS A PUPPY MILL SCAM!
What a JOKE of a company! I have bought multiple puppies over the years and have a dog currently, I am not new to dogs by any means.
Long story short the communication by pawrade/petpay was terrible. I wasnt able to actually talk to the breeder. The dog was listed as available to go home as of Nov 1 so when i purchased the dog I thought it would be available right away, not so much. The dog couldnt be delivered until Dec 1 and they didnt tell me until after purchasing. The dog was also $4,000 for a belgian malinois which is over DOUBLE what any other reputable breeder charges, that should have been the first red flag but the puppy looked so cute I looked past it.
That is only where the problems began. The puppy was supposed to be picked on Nov 28 and was not picked up until Nov 30, of course no one called me to tell me this.
Anyway the puppy FINALLY arrives Dec 1 at 9am and my fiancee and I are both so excited! We feed the puppy a full meal, take it outside to play and potty then come back inside to rest and we give it a couple treats. Once the puppy finished one of the treats we go to take the remains away and she snarled and aggressively bit my fiancees's hand to the point of drawing blood and needing stitches! After this I think well maybe it was just a puppy miscommunication, these things happen.
Not so fast, I scold the dog saying "NO biting" and go to pick her up to put her in the crate and she then bites me really hard to the point of drawing blood. It was at this point I started thinking something was very wrong and this dog must have been bred by a puppy mill or possibly horribly mistreated by the breeder who knows.
I waited 15-20min for the puppy to relax and tried to pick the puppy up again and it again arched its back, snarled, showed its teeth and bit me HARD again!! Drawing blood AGAIN!
This is all in just about an hour of having this puppy so I message the breeder at 10am that their puppy has bitten both of us and she said its not her problem and to contact pawrade. (What a thoughtful caring breeder right?)
So I contact pawrade and I tell them I want to return the puppy because clearly something is wrong. Ive had many puppies over the years and NEVER had a puppy bite so hard and show such aggression for no reason.
Pawrade sends the driver to pick up the puppy and proceeds to tell us that it is somehow our fault that the puppy has bitten both of us to the point of drawing blood, its our fault she snarls and shows her teeth etc and refuses to give even a partial refund. So now between the $4k pet fee, tax and shipping two ways im down $6k with multiple dog bites and stitches to show for it.
PAWRADE / PETPAY is a JOKE of a company and I will NEVER ever forget how poorly they treated us. BEWARE
Reply from PawradeFeb 28, 2025
Tim, We are not sure where to begin. I will try to go point by point. Your pups' availability date is the 8 weeks form its date of birth. This is when a pup can legally be adopted. Once a pup is 8 weeks it has to go to a USDA licensed vet for a head to toe exam. At this point the pup could be picked up within a few days if that was your desire. But you wanted the pup delivered so scheduling a transporter and the actual delivery time typically takes 10 days to two weeks or so. This is clearly disclosed to you in the Reservation Agreement. We are completely transparent on this.
All of our pups are priced at the lower end of national fair market value. Most folks research pricing and that is one of the reasons they purchase from us. The feel they are getting a great value. I would you hope you researched fair pricing as well and I am not sure why after purchasing and sending the pup back you would then feel that you paid double.
Your pup ws delivered to your door just as promised. When you take a pup from the only home it has ever known, its mother, siblings, etc. it can be very stressfull for the pup. It can take a bit of time for a pup to settle in, feel confident, and bond with its new family. Many pups will naturally feel some anxiety, fear, and insecurity and may exhibit some defensive behavior. This is very understandable. If this pup did exhibit some defensive behavior out of stress I am sorry to hear that you chose to scold the pup instead of offering calm reassurance. This was a very young pup (12 weeks) and this would have been easily overcome with a bit of love and reassurance, not negative discipline. We also asked you for some documentation of the "injuries" so that we could fully resolve this situation and you refused.
You demanded that we immediately return and pick up the pup. We had the transporter turn around and come back to you very shortly. The transporter, who is also a breeder had to keep the pup at his kennel for several days before he could return it to the breeder. The transporter tells us there were no issues with the pup on the way to you and no issues after picking the pup up. In fact the transporter sent us videos of the pup romping and playing as normal. I wish I could post those videos here.
We do not associate with any breeder who could possibly in any way be considered a "puppy mill". All of our breeders are USDA licensed and regulary inspected as well as licinsed and inspected by their state as well. Your breeder is a very reputable and well respected breeder for Belgians.