Reply from Perfectly SnugSep 18, 2026
Hi Julie, thank you so much for choosing Snug, and for your thoughtful feedback! That's a great point about not being able to rotate the topper, with it needing to be mesh-side-up with fans at the foot. We would love to help you with the fan and responsiveness to your body temperature, though. 🤍 For fan volume, what you might like is to go into the app and set the Fan Limit for around 50%. (I have mine around 30-40%, because I'm sensitive to noise and windchill.)
For body heat, the topper works like a thermostat, and will keep your skin exactly at the temperature set point you choose for Sleep and Wake Phases. The topper offers a 20 degree span of skin temperature set points, -10 to +10, with Middle 0 representing "average comfortable skin temperature." The trick is choosing the right set point for you. It's very subjective - one person's perfect set point will feel hot to some folks after a couple hours and cold to to others, depending on your personal physiology. But there will be a "sweet spot" - the goal in the first week is to find it, using our recommended settings for cold and hot sleepers as a starting point. What I usually recommend is if you find you wake up hot, use the manual controls (or app, but controls are preferred in the middle of the night) to make your set point only 1-2 levels cooler. Then, once it is adjusted, press and hold the down/cool button for 5 seconds to activate a cold burst. What this does is a) optimize your set point without overcorrecting, and b) get rid of the overheating you're experiencing in the moment.
One of the biggest mistakes new users make is what we affectionately call "button mashing" if they wake up too hot or cold, not realizing how very subtle of a change is needed and how drastic a multi-level change can be. (Each level represents 1 degree of colder or warmer skin temperature, and over the course of the night that is a very significant transfer of body heat that impacts your core.)
The same principle applies for cold sleepers, we recommend they adjust only 1-2 levels warmer if they are too cold, then press and hold the "up/warm" manual control button for 5 seconds for a hot burst. (This will give them full-strength heating for 30 minutes.)
I hope this helps! We'd love to help more personally, since this is guesswork on my end - feel free to respond here with edits, or email our team at [email protected] and ask for assistance. Thank you again, and have a lovely weekend!
Warm regards,
Dusty
Customer Experience Manager
