Reply from Perfectly SnugSep 12, 2026
Hi Kelly, thank you so much for your feedback, and for giving Perfectly Snug a try! I just checked, and your topper was inspected and refunded today. We apologize for the delay. Our policy is to always get returns inspected and refunded within 30 days of receiving them, but we try to go faster. Thank you so much for your patience!
For the 75 degree bedroom - we hear you! Our toppers will cool a sleeper in a room that temperature, and even a warmer room, but it's a gentle feeling process, rather than shocking on the skin. 🤍 The airflow will do its job and hold the sleeper's body at their chosen cooling set point, and keep them sleeping through the night - but gently. For sleepers in a warm room, we recommend that they ensure their sheets are highly breathable, and that they know the "chill" feeling won't be as strong as it will be on days when their room is colder. What they'll notice is they mysteriously don't toss and turn, they don't have insomnia, and they don't wake up sweaty!
I'll share this for anyone else reading too, it could be educational: The Smart Topper isn't "cold to the touch," but when we did a side by side comparison between Perfectly Snug and a water-based cooling topper in a room up to 80F, our topper outperformed the water system's cooling overnight, removing 102% more body heat. In a dual zone test with one side of each topper set to cooling, the other to heating, this went up to 256% more cooling, because of the efficiency of our system. We also have no external subcooling unit that can unintentionally heat your bedroom. An additional advantage of our air-based toppers is that by avoiding a subcooled surface, there is no risk of your bed falling below the dewpoint in a humid environment, resulting in condensation that can occur with water systems. These are all tradeoffs that each sleeper weighs out while finding the right solution for them, and it's by no means simple. That's why there are so many solutions on the market, and something for everyone.
Former users of water systems can run into expectation challenges related to those first few minutes of wanting to feel a chill when they get into bed, but if you wake up hot in the middle of the night, our Cold Burst feature cools you within seconds. It can take 30 minutes for a water system to cool to a lower cooling set point.
With Perfectly Snug, a recommended starting setup for someone in a warm room might be Start Length 60 minutes, Start Level Cold 7 (-7), Sleep Level Cold 8 (-8), Wake Level Cold 7 (-7).
We hope this helps bring clarify to your experience, and very much appreciate that you gave Perfectly Snug a try! Thank you so much for your honest feedback, and if you ever wish to switch back we'd be more than happy to help. We hope you've found the great sleep you deserve, and that you have a lovely weekend!
Warm regards,
Dusty
Customer Experience Manager
