PERGOLUX USAReviews of pergoluxshop.com

I’m an outdoor designer and have installed a few Pergolux pergolas. Right off the bat you can tell the quality of the build! These are not your typical pergolas you’d find at Walmart or Costco, these are built to last. Installation was straightforward and based on client feedback, easy to use. Specifically the customer support team is very responsive especially considering that many national brands tend to have subpar reps. Javier Q, Isaiah C, and Natalie R have all been a great help with any details or requests. For the support behind the product alone, I’d recommend them!

Great service and great price.

Madison and Jathet were great, knowledgeable and informed. They were helpful in picking out the pergolas and accessories we wanted. The purchase was made easier because of them. Thans

Instructions left much to be desired, but the engineering is wonderful, everything fit well and seems to be durable enough to outlast the 10 year warranty.

Strong structure, Nice design and Everything fit together seamlessly during assembly

Communication is good. I didn’t realize that ATI is the delivery company and EIT I believe ETI. I’m not sure but they put it together. They install it. I was confused, but communication is good, but that isn’t anything to do with Pergola cause I didn’t talk to Pergola people, but I can’t wait to get my pergola and then everything is good. I’ll give you an excellent review because I went with Hansø last year and they screwed me. But by April, it should be here and installed, and I will give you a review on that thank you.

The customer support is great and helpful. The instructions are not because many items aren't labeled that came with the kit. It took us 3 days with a team of 2 to get this installed because it had to be raised. Support did help as much as they were able and were pleasant about it.

Though the structure is nice for the price point I paid,(>13K) that is what is expected. What is a serious disappointment are the multiple problems. Bent column( ok things happen). False advertising--- there is no SnapFit system on the SkydanceS3 I received( its was still listed on the website a few days ago). Incredibly poor instructions... (who would list multiple screw sizes by the serial number and then not mark the packets? endless parts I did not need were sent).... instructions also skip parts, like pairing remote... I now have to take the door off the cross beam and get to the pair button. Of course, louvers are now in the way. Lastly door handles that do not fit on the $I300 glass doors.I had to send 5 videos to claims department to demonstrate. The fix: I am told to take the glass doors off and cut gasket to get the handles on.... seriously? Does anyone do quality checks? Though the Skydance S3 could be a great product these multiple and now unfixable problems are just not acceptable at this pricepoint. Would not recommend. Oh, and about the absence of the SnapFit system... you now have to use self-tapping metal screws and drill into the columns to get heaters, screens and doors installed.