PERGOLUX USAReviews of pergoluxshop.com

Officially had my 13x19 Pergolux Skydance S3 installed in the backyard with frameless glass sliding doors. It immediately takes my backyard from a standard layout to a modern luxury look. I absolutely love the entire look and the ability to fully open or close the doors. Worth Every Penny

Although my pergola has not arrived yet, another day could not go by without commending Customer Service support that worked with me. They showed teamwork, professionalism, & very knowledgeable in answering my questions & knowing the product. A special shout-out to Isaiah. He returned my emails & phone calls always in an expeditious manner. Showing understanding & patience when I would grow weary. Kudos to you, Mr. Isaiah you definitely contributed to my memorable experience with Pergolux. Updates forthcoming once arrival & installation of my pergola.

We paid for professional installation. The product is great, very nicely made and installed. HOWEVER the louvers failed to open in less than a month. Attempting to obtain support for what seems to be a warranty failure reveals that the company assumes their product is a DIY installation and "does not have any technicians available" to assist. Various YouTube videos were recommended which did not adequately address the issue and in any event were beyond what could be reasonably expected for the buyer who had paid for installation. We were given the contact for an installation company, but it appears the cost of remediation is on us. Recommend you assume this is an attractive, well made product but no warranty assistance unless you did your own installation.

Very happy with our lovely pergola after finally assembling with incomplete instruction videos. Many critical details were absent. I recommend Pergolux allows several contractors to attempt a setup of a Pergola only relying on provided video and revise that stock video with their suggestions. We chose Pergolux because it appeared that there was great customer support - not entirely true although chat and live texting with knowledgeable reps were readily available which lulled us into assuming accurate installation videos. To say that your assembly instructions and related videos are woefully lacking is an understatement. While they did provide “some” guidance, there is so much detail left out, that it makes it extremely likely that steps will be missed, causing the installer to back track, undo certain steps, and start over. While this experience wasn’t as bad as an Ikea assembly, it was close. Particularly bad is the instructions/video for the LED lighting installation. You really need to improve this and get the sequencing right. We needed to redo several steps before we figured out what we had done wrong. All that being said, we love the finished product with qualifications. We also requested a bid from the preferred contractor Elite for assembly. Incredibly overpriced for a job of a few hours - quoted over 50% of product cost! / $3600! Really? A bit much. But all’s well that ends well.

I had a problem with my unit and Eric L. was able to provide me with a solution. Friendly and knows the product. Great Support staff!

The product has the strength & appearance we’ve been shopping for. Unfortunately, it was missing multiple components that I had to subsequently request. The support team was super helpful in sending me the needed pieces, which are currently in transit. We’re looking forward to getting the structure up and usable.

Everything went smoothly from ordering to delivery. Material was well packed and the delivery team carried it to my backyard. Setup took a couple days and definitely you needed 3-4 people to set the beams easier. Once the frame is completed the balance can be completed with 2 people. All in all, we are now enjoying our outdoor space even more!

I've been chatting with the customer support crew at Pergolux several times as I work through the details of my install. My last chat was with Eric L. I believe I've communicated with him before, both chat and phone. I know I've chatted with others. They have been uniformly excellent. Knowledgeable, friendly, and patient with my ton of question. And on the rare time they did not know the answer immediately, they went to their backline support or to their demo units to get the correct answer. They have made this project much easier. I am having a team do the install, Elite. I'm much past that point in my life. I will post a follow up on that process. So far my discussions with that team have been excellent as well. Thanks to you all, /Tom